Ralph Recinto
Manteca,CA
Summary
Results-driven IT Engineer skilled in troubleshooting, IT leadership, and delivering business-focused solutions. Experienced in optimizing workflows, managing complex environments, and leading projects that align technology with organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Engineer
Airbyte
12.2023 - Current
- Enabled AI adoption by identifying, integrating, and supporting AI-driven tools and workflows.
- Led office relocations, overseeing server, network, and peripheral reorganization while coordinating with ISPs and vendors to ensure seamless transitions.
- Designed and deployed conference rooms with enterprise-grade Zoom AV solutions, improving communication and collaboration.
- Diagnosed and resolved complex IT issues through systematic troubleshooting and technical research to deliver optimal solutions.
- Managed SaaS platforms, overseeing user onboarding, permissions, and account deactivation.
- Owned IT procurement, vendor relationships, and inventory management for hardware and software assets.
- Evaluated existing workflows, implemented process improvements, and established scalable business processes.
- Proactively took on new challenges to support organizational growth and evolving technical needs.
- Reengineered Okta processes and automated user/group integrations with Google Workspace and Slack.
Senior IT Analyst
Hero Digital
06.2019 - 10.2023
- Created policies and administered JAMF Pro, Okta, Google, Microsoft Office 365, and Jira Atlassian to optimize workflow
- Administered Jamf Pro, a leading mobile device management (MDM) solution for Apple devices, ensuring seamless deployment and management of software, configurations, and security policies across the fleet
- Spearheaded integration efforts with third-party vendors to introduce new software solutions to the company
- Implemented Jira boards for departmental teams, centralizing their requests and enhancing workflow efficiency
- Managed Sophos antivirus, ensuring robust protection against potential cyber threats for all employees
- Conducted Onboarding training to familiarize new hires with essential tools and systems
- Led office relocations
- Scope of work included reconfiguring servers, network equipment, and peripherals to ensure smooth transition.
IT Support Engineer II
Clover Health
12.2016 - 06.2019
- Consolidated software licenses through audits, reducing costs and ensuring compliance.
- Imaged and migrated end-user devices to meet security standards and improve productivity.
- Collaborated with Network Engineering to configure VLANs and standardize secure infrastructure.
- Led migration from RingCentral/Google to Zoom using SIP, improving AV reliability and meeting quality.
- Onboarded 5–10 new hires per cycle, ensuring a smooth transition.
Desktop Support
Mozilla Firefox
08.2016 - 11.2017
- Deployed, upgraded, and supported user hardware across macOS and Windows environments.
- Administered and supported corporate tools and applications, including Box, Google Workspace, Event Board, and Duo Security.
- Onboarded new hires and led IT training labs to ensure a smooth start.
Desktop Engineer
Kohlberg Kravis Roberts & Co
02.2016 - 07.2016
- Managed global video conferences using LifeSize systems to ensure seamless collaboration.
- Resolved 10–20 daily hardware and software support tickets via a ticketing system.
- Partnered with executive assistants to prepare and support visitor technology needs.
- Installed and supported company-wide market data applications to ensure reliable access.
Education
Advance Routing & Networking -
Skyline College
California01.2011
Coding Boot Camp -
UC Berkeley Extension
Online01.2008
IT Certification - undefined
Year Up
California01.2002
Skills
- AI integration
- Windows & macOS Administration
- AV Systems Management
- Technical Support (Tier 1–3)
- IT Leadership & Stakeholder Management
Certification
- Coding bootcamp @ UC Berkeley Extension
- IT Certification @ Year up
Timeline
Senior IT Engineer
Airbyte
12.2023 - Current
Senior IT Analyst
Hero Digital
06.2019 - 10.2023
IT Support Engineer II
Clover Health
12.2016 - 06.2019
Desktop Support
Mozilla Firefox
08.2016 - 11.2017
Desktop Engineer
Kohlberg Kravis Roberts & Co
02.2016 - 07.2016
IT Certification - undefined
Year Up
Advance Routing & Networking -
Skyline College
Coding Boot Camp -
UC Berkeley Extension