Ralph Rice

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to Federal and State regulations, minimizing risk exposure for the organization.
• Enhanced communication between team members by regularly speaking with them and fostering open dialogue.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Provide face-to-face and telephone customer service to resolve tax related questions and issues. Register taxpayers for Retail Licenses & Withholding tax accounts via computer systems. Examine returns and collects revenue due the state for basic returns for Individual Income, Sales & Use, Admissions, ABL's, Special Events and Withholding taxes. Use the tax systems to adjust and/or correct taxpayers' accounts. Develop, update and review section procedures. Make suggestions and/or recommendations to improve existing practices or processes. Create a positive experience by promptly greeting incoming visitors with enthusiasm. Provide face-to-face and telephone customer service to resolve tax related questions and issues and promote all electronic service opportunities. Enter all taxpayers into computer system as they arrive and verify the taxpayer's information where applicable. Accept payments, print receipts, and process vouchers. Review and accept returns for processing. Add to DORWAY system Adjust and/or correct taxpayer accounts Make needed notes Scan and upload return data and documentation Schedules use of conference rooms and welcomes any and all visiting staff as well as taxpayers.

The Customer Service Representative reports directly to the Branch Office Manager. The incumbent has a range of expertise from researching and resolving problems to determining compliance with legal requirements for services. Under direct supervision, the Customer Service Representative typically performs routine or standard transactions. These transactions call for limited analysis and decision making. Supervisors typically assist the level I in any problem solving and decision-making. The Customer Service Representative may be called upon to examine, accept, prepare, type and print all documents required in issuing drivers licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Creates and performs edits for the customer name and address fields. Manages business customers (banks, lien holders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. Processes motor vehicle registration requests. Researches suspension inquires, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. The Customer Service Representative administers knowledge and visual tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL Licenses. Knowledgeable to verify visual eye screening by physicians eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications. The Customer Service Representative may also answer customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer. The Customer Service Representative may also collect all required fees and donations for the Gift of Life Trust fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates. Boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by manager such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

• Taught Introductory courses, providing instruction to up Twenty seven undergraduate students.
• Boosted class participation rates by fostering a positive and collaborative learning environment.
• Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
• Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Developed curriculum standards, lesson plans and syllabi.
• Used exams, quizzes and assignments to assess student comprehension.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
• Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.

• Leveraged social media platforms for effective communication with the public about important safety alerts, events, and department news updates.
• Implemented community-oriented policing initiatives, strengthening trust between officers and citizens.
• Developed comprehensive training programs to ensure officer preparedness, resulting in increased professionalism and performance.
• Reduced crime rates by establishing an intelligence-led policing model and targeting high-risk offenders.
• Conducted preliminary investigations at the scenes of major crimes. Actively patrolled assigned areas to prevent and detect crimes. Enforced all traffic laws, Right of way disputes, Codes,ordinances, and checked speed with radar. Issued warnings and citations for traffic violations as well as violations of ordinances (Code and Zoning enforcement). Apprehended offenders and conducted interviews and interrogations. Assisted in special investigations and crime prevention programs. Checked all vehicle equipment for proper functioning prior to use. Responded immediately to calls involving automobile accidents and criminal activity. Maintained social media account, weekly updates, etc. Public Speaking, writing press releases, dealing with media, etc. Apprehended suspects, and transported offenders to jail. Court dealings on disputes of land as well as ownership issues on boundaries and right of ways, performed clerical duties such as entries, fines & court costs, as well as collections of court ordered remittance for the Municipal Court of Capon Bridge. Special events coordinator, worked cohesively with other entities and organizations on parades, fundraisers, Founders Day, CBVFD Yard party, Trunk or Treat, and other various events as well as founded "Be a Buddy, not a Bully " school program at the local elementary and middle schools. Budgetary management for the department, Human Resources management, interviewing new prospective officers, counseling active employees, background checks, testing, employee relations, payroll, withholding, as well as Budgetary input in long- and short-term goals. Successful grant research, writing, and administration of grants results in excess of 150,000.00 dollars for equipment upgrades as well as new equipment purchases.

• Developed and rolled out new policies. • Worked with suppliers to outline improvement strategies like marketing and promotions. • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings • Hired and trained 43 members of hourly and management staff. • Created new revenue streams through proper and strategic marketing, control of AR, AP, Payroll, collections, withholding, budget prep, (multiple locations) storewide accounting and working knowledge of GAAP, Human Resources management, background checks, testing, employee relations, payroll, withholding • Spearheaded cross-functional initiative to achieve superlative goals of revenue increases. • Generated and developed leads to acquire new clients. • Oversaw all departments, including the video stores and firearms and military surplus for a $50,000 annual revenue-producing increase in the overall establishment. • Maintained comprehensive knowledge of the Tri-state area of WV, MD, and PA to better serve customers and meet demanding sales objectives.

Conduct criminal investigations, report writing, documentation of legal proceedings, drafting arrest warrants, drafting of search warrants, court proceedings for Municipal, magistrate & Circuit, patrol, radio communications, and instruction to juveniles on proper safety. Court proceedings with disputes over boundaries and right of ways, Code and Zoning enforcement. Complete Grants research, writing, and administration, as well as acquiring, writing, and full applications processes. Budgetary preparation and management, collections of court remittance, Human Resources functions including payroll, Background checks, testing, employee relations, staff development & training, and benefits. 2-year member of the LEPC with Mineral County OES as well as 2-year member of the MDIT with the Prosecutor's Office and area law enforcement agencies.

• Developed and rolled out new policies. • Worked with suppliers to outline improvement strategies like marketing and promotions. • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings • Human Resources management, background checks, testing, employee relations, payroll, withholding, Hired and trained 36 members of hourly and management staff. • Created new revenue streams through proper and strategic marketing, control of AR, AP, Payroll, collections, budget prep, (multiple locations) storewide accounting, and full knowledge of GAAP. • Spearheaded cross-functional initiative to achieve superlative goals of revenue increases. • Generated and developed leads to acquire new clients. • Oversaw all departments, including the video stores and firearms and military surplus for a $35,000 annual revenue-producing increase in the overall establishment. • Maintained comprehensive knowledge of the Tri-state area of WV, MD, and PA to better serve customers and meet demanding sales objectives.

Union shop steward for 4 years and trustee for 6 years and had supervisory function over 40 lesser senior officers. Performed hearing administrative duties while on the hearing board while a shop steward and union trustee. Hearings claims of unfair practices, grievances, policy, and regulations infractions were heard on a weekly basis. Custody and care of incarcerated individuals along with everyday security of the physical facilities. Hearing board Officer throughout this tenure of employment with 4 plus years of experience with hearings/procedures/appeals processes. Control room officer responsible for radio dispatch duties as well as emergency planning throughout ACDC.

Supervised 5 full time office staff and a 3 man road crew. Radio dispatched and supervisory of emergency planning for municipal operations. Daily duties included water, waste water pipe laying, Sampling, NPDES responsibilities, Water supply and Waste treatment certified,and maintenance. Overseeing of meter repairs and installations within the corporate limits. Budget preparation, Human Resources management, background checks, testing, employee relations, payroll, withholding duties, collections of past due water and sewer accounts, and management. Performed investigations at the will of the mayor and Town council. Roads repair, drainage issues, cultivation, boundaries, right of ways, code & zoning enforcement, and landscaping. Extensive work with RESA VIII for grants for the Town as well as research, and administration of said grants Successful results as well with acquiring in excess of 2.5 million dollars for major construction projects. Managed town workforce of 7. Investigator for Public works(Regulatory) as well as investigator for criminal matters pertaining to legal issues with regards to fiduciary matters as well as internal affairs. Trained in the NFIP (National Flood Insurance Program) due to the Dike surrounding the Town. Managed roads construction, inspection, and compliance with all federal and state regulations. While at city of Piedmont I was a volunteer Police Officer and worked part time as a deputized officer in the field of investigations, arrest, as well as protection of the property and peoples of Piedmont, WV. Maintained preventive patrol as well as performed community policing associated with public affairs.

Operations supervisor of 2 body shops and staff of (16 total), 8 full time employees at each dealership. Scheduled work load, Ordered supplies, handled payroll operations, performed estimates, and handled financial responsibilities for said shops. Dealerships were bought out by Timbrook Motor group in mid 200 era!

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
• Implemented process improvements that led to greater efficiency in repair turnaround times without sacrificing quality standards.
• Streamlined workflows for increased productivity by implementing effective scheduling practices and resource allocation.
• Oversaw inventory management, guaranteeing adequate supplies of parts while minimizing waste and excess stock levels.

• Collected documentation such as witness statements, video recordings and photographs to support case findings.
• Stayed in open communication with supervisors to maintain operational safety and submit timely reports.
• Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
• Staked out locations to locate individuals and gather evidence of unlawful activities.
• Special deputization due to contract work for the Mineral County School System, Training, payroll, withholding, and bookkeeping.

• Streamlined workflows for increased efficiency, reducing administrative burdens on staff members.
• Promoted a safe work environment by establishing comprehensive safety procedures and conducting routine inspections.
• Ensured compliance with local, state, and federal regulations through regular audits, reviews, and policy updates.
• Lab testing, Wastewater sampling (BOD-DO- TKN- Fecal Coliform), pump and blower maintenance. Care of the physical plant entailing 17 plus acre's and managed 4 employees' as well as being radio certified/dispatched. Code and zoning enforcement officer produced compliance with the storm water and sanitary sewer separation to fall in line with state and federal regulations.

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Mechanical maintenance and upkeep of power plant.