Ralph Russell
Montclair,NJ
Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
9
9
years of professional experience
Work History
Sales Representative Team Leader
Ned Stevens Gutter Cleaners
2021.01 - 2023.06
- Fostered vital customer relationships to generated and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Developed and implemented sales strategies to increase profits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Bartender Supervisor
American Multi-Cinema
2018.04 - 2020.03
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Customer Service Representative
Dish Network
2016.04 - 2018.02
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
Bookkeeper
LinTech Electrical
2014.05 - 2016.02
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained and processed invoices, deposits and money logs.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Supported operations by communicating with customers, filing documents and managing data.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NJSkills
- Highly reliable
- Sales expertise
- Attending multiple customers
- Clear and effective communication
- Operational Efficiency
- Retention Strategies
- Customer Retention Abilities
- Organization Strategies
- Revenue Generation
Timeline
Sales Representative Team Leader
Ned Stevens Gutter Cleaners
2021.01 - 2023.06
Bartender Supervisor
American Multi-Cinema
2018.04 - 2020.03
Customer Service Representative
Dish Network
2016.04 - 2018.02
Bookkeeper
LinTech Electrical
2014.05 - 2016.02
High School Diploma -
Bloomfield High School
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