Summary
Overview
Work History
Education
Skills
Timeline
Generic

RALPH SMITH

Cherokee,North Carolina

Summary

I was born in Haywood county hospital on February 14, 1969. My parents are the late Mr. & Mrs. Ralph & Flora Mae Smith. I have two brothers, one older and one younger, I also have one sister. I was raised in Cherokee, North Carolina where I went to school, I graduated in May of 1988. I worked a year at the local McDonald's as a cashier for a year before enlisting in the United States Army. I started my basic training in June of 1989 and graduated in late August, then I was stationed in Fort Lewis Washington state. I was discharged from the Army under honorable conditions in late December of 1991. I got back home I started working with the security for the hospital here in Cherokee, I stayed there for about six months until the owner of the security service passed away. September of 1992 I started working for a quilting manufacturing company called Barclays, I jumped around in this company from assembling, packaging warehouse assembling packaging for shipping. Then Barclays closed down early 1994. April of 1994 I started working at the local McDonald's again, then I was doing prep and sandwich making. I stayed there until late December of 1995. I put in for a security position at the Cherokee Tribal Casino. There I assigned radios and keys to the oncoming gaming host and then I signed in all the keys and radios of the gaming hosts that were leaving that worked on the casino floor, then I watched the doors for any illegal activity or any minors that tried to enter the gaming floor. I done frequent parking lot patrols to make sure there was no illegal activity going on in the parking lot, to make sure there was no minors left in the vehicles unattended. I also did escorts of people who requested a escort to their vehicle. November 7, 1997 the Cherokee Tribal Casino closed and all the employees that passed the drug screening these employees was transferred to the newly opened casino Harrahs Cherokee Casino. I moved from department to department, security, beverage department as bar-help and a beverage sever, my last department I worked was operations/ gaming host I paid people for their winnings or cashed out of the machines where the amount was too much for the machine. I also did minor repairs such as coin jams, bill jams, or ticket jams/ refills. I helped celebrate the winners with pictures, t-shirts and hats. April 2007 I started working at the Ramada at the front desk checking people in and out keeping my work area clean and clutter free. Then I was promoted to the house keeping supervisor, I assigned people rooms to clean, I assisted the workers with cleaning rooms, the people in the laundry room making sure that they were doing as expected and also to get to know my employees better. As the rooms were called in to be inspected for proper cleanliness made sure the beds were made. I made sure all beds were stripped down and new bedding was on the beds. I assigned days off to due to the business demands. I also did the ordering to keep my staff up to par. I made sure that all differences were dealt with. From time to time I was asked to help with the front desk that's if I had enough staff to cover my position. In May of 2007 I started working part time at the Stockyard Steakhouse as a sever/ cashier. In 2008 the Ramada had changed ownership and I was let go, I moved to full time at the steakhouse. There I was a server/ waiter, I kept my guest's drinks full, I pre-bussed my tables so their tables were not cluttered with dirty dishes, I kept my assigned area clean chairs pushed in, in my downtime I cleaned windows window seals, wiped down my chairs, removed any gum from under the tables. As the cashier I took orders of what the guests wanted and I kept my area stocked and clean. In March of 2012 I went to part time at the steakhouse and full time at the Cherokee Tribal Bingo. I started out working as a cashier, where I sold bingo paper, pull tabs. In January 2013 I transferred to the security department. There I assigned radios and keys to different departments. Then escorted bingo paper and money across the gaming floor. After assigning radios and keys we monitored the gaming floor to make sure that all departments were doing as prescribed. After the doors open we monitored all guests coming and going to make sure that no illegal activity was going on, such as taking bingo papers out of the building, we often watched people to make sure that they were following rules and regulations, making sure that was no hostile people. At the end of the night we signed all radios and keys in. At the end of each month we did a inventory of all radios, radio chargers, and all keys. We often escorted guests to their vehicles with their winnings or if they felt uncomfortable walking out in the dark, I assisted guests with disabilities into the building and to their vehicles. We had to be certified in first aid/ CPR/ AED. A few times we had to call EMS due to guests that with high/ low blood pressure, high/ low blood sugar levels. In April 2017 I put in for part time at the Cherokee Central Schools as a janitor and working full time at the bingo. Later in the year I went full time at the Cherokee Central School as a janitor, then I was advised that a security position had come open. I had put in a request to transfer to the security department, September of 2017 I transferred to the security department, to where I signed people in that were coming onto the school campus, made sure that guests had no illegal substance, alcohol or any visible weapons. We made sure that no sex offenders had access to the school campus. After school hours we made sure students were not loitering or smoking on campus, any bullying, or fighting. After all the staff had left the school campus made sure that all doors were secured and nobody else was inside the campus.

Overview

17
17
years of professional experience

Work History

Delivery Driver

LC Logistics
05.2021 - 04.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as Number miles from home location.

Security

Cherokee Central School
04.2017 - 03.2021
  • Signing people in that were entering the school campus, making sure that no child sex offenders gained access to the school campus, monitored the cameras, did frequent patrols of the campus, made sure students were not bullying each other
  • After the school campus had closed for the night, made sure that all gates and doors were secured.

Security

Cherokee Tribal Bingo
03.2012 - 06.2017
  • Assigned radios and keys to different departments, escorted money and bingo paper across the gaming floor
  • After the doors open we monitored people coming in making sure that they were of age and done a daily count of all guests due to the fire code
  • Made sure that all of the guests and employees were following rules and regulations as prescribed
  • Done periodically parking lot checks, escorted people to their vehicles, assisted the handicapped and elderly
  • At the end of the night we signed radios and keys in, and escorted all money and paper back its assigned areas.

Server/ Cashier

Stockyard Steakhouse
05.2007 - 08.2013
  • As a server I waited tables, it was either menu or buffet, if they had buffet the cashier gave them plates, eating utensils, and drinks
  • If they had ordered off the menu I then got their ticket(s), I them my name and gave them extra napkins
  • I made sure that they always had a full drink
  • After their meal I asked them if they wanted dessert and coffee
  • If they ordered the buffet I kept them with extra plates, as well kept their drinks full
  • I continually to pre-buss their tables so they wouldn't be all cluttered with dirty plates which made it easier to clean up afterwards
  • At the end of the night I cleaned up my area, restocked all my condiments, then I assisted in cleaning up and stocking the wait station
  • As the cashier I took the orders from the guests to whether they wanted menu or buffet, I rung everything up and I told them their totals
  • At the end of the night I cleaned up my area and stocked
  • After everything was done we had to go roll silverware for the front counter.

Education

High school -

Cherokee Central Schools
Cherokee, North Carolina
05.1988

Skills

  • Team player
  • Communication
  • Watching for hazards
  • Cleanliness

Timeline

Delivery Driver

LC Logistics
05.2021 - 04.2024

Security

Cherokee Central School
04.2017 - 03.2021

Security

Cherokee Tribal Bingo
03.2012 - 06.2017

Server/ Cashier

Stockyard Steakhouse
05.2007 - 08.2013

High school -

Cherokee Central Schools
RALPH SMITH