Ralph Spiotta
Belleville,NJ
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Network Administrator
Pinnacle / United Airlines
Remote, NJ
07.2023 - 05.2024
- Provided technical support for local area networks, wide area networks and Internet connections.
- Engineer Circuit Provisioning - responsible for ensuring the delivery of data and voice circuits to all domestic and international locations.
- Coordinates the team of engineers, FSD personnel, and vendors to accomplish all the actions required for implementation of a physical connection to the Wide Area Network. Provisioned MPLS, TDM, Broadband, Internet, and T1 circuits.
- Ensuring carrier diversity at critical locations.
Senior Data Provisioning Specialist
Sakon
Remote, NJ
06.2022 - 05.2023
- Reviewed Morgan Stanley customer orders for accuracy and completeness, ensuring all necessary information was provided.
- Responsible for new On-net and Off-net service requests for Moves/Adds/Changes/Disconnects) by preparing, initiating and managing telecom Ethernet orders with Carriers/Vendors while maintaining a strict SLA (Service Level Agreement) timeline.
- Investigated discrepancies in customer order data to identify errors or omissions.
- Created service orders based on customer requests and maintained records of all order transactions.
- Assisted customers in troubleshooting any issues related to their service activation process.
- Monitored progress of service installations, tracking any changes or delays in vendor's schedules.
Service Delivery /Manager - Professional Services
Vonage Business
Holmdel, NJ
04.2016 - 07.2020
- Review orders to ensure diversity is exercised in terms of location, price, and choice of LEC and LD carriers to verify data on orders for bandwidth requested and address verification.
- Primary point of contact for vendor processing of ASRs via carrier VFO, utilizing vendor web portals for ordering Cross Connects, T1s, and T3s. DSL and Ethernet broadband circuits. Ensuring accurate CFA and any special requirements needed on the order.
- Submit all disconnection notices to the carrier in order to minimize costs without revenue.
- Resolve and/or escalate vendor issues, engaging management when appropriate.
- Ensure circuits are delivered in a timely fashion with the LEC and Carriers and meet SLA and FOC dates for installation of the circuits.
Senior Project Manager
AT&T
Remote, NJ
11.2012 - 05.2015
- Managed project scope, timeline and budget in alignment with company objectives.
- Developed comprehensive project plans to be shared with stakeholders.
- Coordinated resources across multiple departments and teams to ensure successful completion of projects.
- Managed all aspects of pre-sales, post-sales, provisioning, technical support, program, and construction management.
- Oversaw projects that typically budgeted between $500K to $1M with a duration of approximately 6 to 9 months.
Education
PMP - Essentials in Project Management
Villanova University
Villanova, PA02-2011
Associate of Business Administration - Business Administration
Eldorado College
California06-1977
Skills
- Technical Support
- Customer Support
Timeline
Network Administrator
Pinnacle / United Airlines
07.2023 - 05.2024
Senior Data Provisioning Specialist
Sakon
06.2022 - 05.2023
Service Delivery /Manager - Professional Services
Vonage Business
04.2016 - 07.2020
Senior Project Manager
AT&T
11.2012 - 05.2015
PMP - Essentials in Project Management
Villanova University
Associate of Business Administration - Business Administration
Eldorado College
Similar Profiles
Darshana SembukuttiDarshana Sembukutti
Dispatch Shift Manager at Pinnacle Airlines/Mesaba AirlinesDispatch Shift Manager at Pinnacle Airlines/Mesaba Airlines
Melissa WatsonMelissa Watson
Airport Customer Service Agent at Pinnacle AirlinesAirport Customer Service Agent at Pinnacle Airlines
Pamela SchepisPamela Schepis
Customer Service Representative at United Airlines/Continental AirlinesCustomer Service Representative at United Airlines/Continental Airlines
Martha MartinMartha Martin
Home Cleaner at Self-employeedHome Cleaner at Self-employeed
Gilberto RamirezGilberto Ramirez
Hardware Store Clerk at Ferrepisos FernandezHardware Store Clerk at Ferrepisos Fernandez