Ralph Stevens
Brunswick,GA
Summary
Adept at troubleshooting and customer service, I significantly enhanced equipment lifespan and client satisfaction at Dobbs Equipment. My expertise in repair techniques and ability to work under pressure led to a consistent record of achieving operational efficiencies and maintaining high safety standards, while fostering strong client relationships through effective problem resolution and clear communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
13
13
years of professional experience
Work History
Technician
Dobbs Equipment
10.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Maintained meticulous records of maintenance activities.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Field Service Technician
MB Tractor and Equipment
11.2022 - 09.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Field Service Technician
Tynan Equipment
01.2020 - 09.2022
- Diagnosed, repaired, and maintained various brands of material handling equipment including Yale, Combilift, Moffet, and Hyster
- Diagnosed and repaired various rail car movers including boss, shuttlewagon, railking, and tracmobile.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
Field Service Technician
Wiese USA
04.2011 - 12.2019
- Diagnosed, repaired, and maintained various brands of material handling equipment such as CAT, Mitsubishi, Kalmar, Taylor, Toyota, and Jungheinrich.
- Performed diagnostic assessments, repairs, and maintenance on a variety of rail car movers including Trackmobile, Rail King, and Shuttlewagon.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Discussed and recommended service options with customers and explained costs involved.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
Education
High School Diploma -
Rushville Consolidated High School
Rushville, IN06.1998
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting skills
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Repair Techniques
- Documentation And Reporting
- Problem and Issue Resolution
- Task Prioritization
Timeline
Technician
Dobbs Equipment
10.2023 - Current
Field Service Technician
MB Tractor and Equipment
11.2022 - 09.2023
Field Service Technician
Tynan Equipment
01.2020 - 09.2022
Field Service Technician
Wiese USA
04.2011 - 12.2019
High School Diploma -
Rushville Consolidated High School
Similar Profiles
Ryan McqueenRyan Mcqueen
Service Manager at Dobbs Equipment/ Flint EquipmentService Manager at Dobbs Equipment/ Flint Equipment
Leigha GossLeigha Goss
Clerical Intern at Dobbs EquipmentClerical Intern at Dobbs Equipment
John NealJohn Neal
Diesel Mechanic at Dobbs EquipmentDiesel Mechanic at Dobbs Equipment
Jason HamrickJason Hamrick
Customer Service Advisor at Dobbs EquipmentCustomer Service Advisor at Dobbs Equipment
Madeline SmithMadeline Smith
Maitre D' at Sea Island ResortMaitre D' at Sea Island Resort