Ralph Stuart Jr.
North Chesterfield,Virginia
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Skechers
02.2025 - Current
- Led team in executing operational strategies to enhance customer service and satisfaction.
- Developed training materials for new staff, ensuring consistent knowledge of policies and procedures.
- Streamlined workflow processes to improve efficiency and reduce turnaround times for customer orders.
- Implemented inventory management procedures, optimizing stock levels and minimizing discrepancies.
In-Home Expert
Asurion
02.2025 - Current
- Ensured timely and accurate delivery of replacement phones, enhancing customer satisfaction.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Developed comprehensive product knowledge to effectively address customer inquiries and enhance satisfaction.
- Cultivated strong relationships with clients, fostering loyalty and repeat business through excellent service.
Delivery Driver (DSP)
Amazon
11.2024 - 02.2025
- Safely operated delivery vehicles to transport products to designated locations in a timely manner
- Inspected and maintained vehicles to ensure they are in optimal working condition for deliveries
- Efficiently loaded and unloaded products ensuring accurate delivery to customers
- Communicated effectively with customers to provide exceptional service and resolve any delivery issues
- Utilized GPS systems and route optimization software to navigate through traffic and find the most efficient delivery routes
Courier
FedEx Express
11.2023 - 11.2024
- Safely and efficiently deliver packages, documents, and other items to designated locations
- Maintain accurate records of deliveries and obtain necessary signatures for proof of receipt
- Follow all traffic laws and safety protocols to ensure timely and secure delivery of all shipments
- Communicate effectively with clients and colleagues to provide updates on delivery status or address any issues
- Utilize GPS technology and route planning to optimize delivery schedules and minimize delays
Assistant Manager
FedEx Office
09.2019 - 11.2023
- Oversaw daily operations and ensured smooth running of the business in the absence of the Store Manager
- Trained and supervised a team of employees, providing guidance and support to optimize performance
- Assisted with inventory management, including monitoring stock levels and placing orders as needed
- Maintained high standards of customer service, handling any customer inquiries or issues efficiently and effectively
- Conducted regular performance evaluations and provided feedback to team members to drive improvement and success
Sales Associate
J.D. Finish Line
07.2017 - 12.2021
- Generated leads and secured new clients through cold calling and networking events
- Achieved and exceeded monthly sales targets by building strong relationships with customers and providing personalized product recommendations
- Assisted customers in selecting products and making purchasing decisions based on their needs and preferences
- Resolved customer complaints and concerns in a timely and professional manner to ensure customer satisfaction and retention
- Collaborated with team members to organize sales promotions and events to drive traffic and increase sales volume
Education
High School Diploma -
Meadowbrook High School
Chesterfield, Virginia07.2016
Skills
- Collaborative team player
- Artistic problem-solving
- Customer engagement
- Effective conflict management
- Quick to adjust
- Cash management
Accomplishments
- Achieved FedEx Beacon reward through effectively helping with store success and customer service.
Certification
- Certified Personal Trainer
- ISSA
Languages
English
Timeline
Assistant Manager
Skechers
02.2025 - Current
In-Home Expert
Asurion
02.2025 - Current
Delivery Driver (DSP)
Amazon
11.2024 - 02.2025
Courier
FedEx Express
11.2023 - 11.2024
Assistant Manager
FedEx Office
09.2019 - 11.2023
Sales Associate
J.D. Finish Line
07.2017 - 12.2021
High School Diploma -
Meadowbrook High School
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