Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Hi, I’m
Ralph Thenor
Brockton,Massachusetts
Summary
Overview
4
years of professional experience
1
Certification
Work History
Mayinstitute
Shift Leader
01.2024 - Current
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
Mayinstitute
Case Manager
01.2023 - Current
Job overview
Mayinstitute
Direct Support Professional
01.2022 - Current
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
SAAB Energy
Auto Mechanic
06.2020 - 01.2022
Job overview
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Maintained detailed records of each repair performed, facilitating warranty claims processing when needed.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Reduced downtime for customers by completing most repair tasks within specified time estimates.
- Complied with state vehicle requirements by testing engine, safety, and combustion control standards.
- Completed customer orders and warranty services according to manufacturer specifications.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Education
Saint Gerard University Haiti
from Automotive Mechanics
06.2009
University Overview
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team supervision
- Team collaboration and leadership
- Conflict resolution
- Staff education and training
- Staff supervision
Languages
English
Full Professional
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Certification
Safety Care Training
First Aid/CPR/AED
Timeline
Shift Leader
Mayinstitute
01.2024 - Current
Case Manager
Mayinstitute
01.2023 - Current
Direct Support Professional
Mayinstitute
01.2022 - Current
Auto Mechanic
SAAB Energy
06.2020 - 01.2022
Saint Gerard University
from Automotive Mechanics
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