RALPH THOMPSON
Cedar Hill,TX
Summary
Experienced Office Management and Administration Professional adept at optimizing productivity, efficiency, and service quality across diverse environments. Skilled in developing and maintaining documentation systems, managing calendars, and preparing reports. Proficient in project management, business processes, and customer service best practices. Highly organized and detail-oriented with a strong work ethic, dedicated to achieving goals. Demonstrates leadership by effectively collaborating with cross-functional teams to ensure operational and service excellence. A dependable and ethical support specialist with advanced organizational, technical, and business acumen. Creative problem solver with strong analytical and critical thinking skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Campus Safety Coordinator II
Dallas Independent School District, DISD
06.2023 - Current
- Collaborated with other District officials, as assigned, in the advancement of school safety, facility issues and operations.
- Followed up on safety monitoring requirements for correctional actions, facilities and operations issues for status and completion actions.
- Provided expert advice on procedures during an emergency situation to the Executive Director and Associate Superintendent regarding next steps.
- Developed, coordinated and assisted with implementation of campus safety programs to prevent safety threats.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
7th Grade Texas History Teacher
Dallas Independent School District, DISD
08.2022 - 06.2023
- Worked with associates and department leaders to coordinate best instruction practices.
- Created lesson plans, course materials and homework assignments covering established coursework and textbook information.
- Initiated, facilitated and moderated classroom discussions to keep students engaged and monitor group progress.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Delivered prepared lesson plans using instructional materials and tools.
- Advised students on academic progress, goals and achievement.
- Supported struggling students with targeted interventions, resulting in improved academic performance and confidence.
- Compiled, administered and graded examinations to assess student progress and provide feedback on learning objectives.
- Enhanced student comprehension by utilizing diverse teaching methodologies and adapting to individual learning styles.
- Helped students analyze and improve study methods and habits.
- Maintained strong lines of communication with parents through regular progress reports and parent-teacher conferences, promoting collaboration in supporting each child's education journey.
- Participated in departmental curriculum development, program administration, and committee management.
Loss Prevention Supervisor
Kohl's Distribution Center
05.2015 - 11.2018
- Increased profitability by minimizing losses due to shoplifting, employee theft, and other sources of shrinkage.
- Expedited resolution of internal theft cases by conducting thorough interviews with employees involved in incidents under investigation.
- Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
- Reduced shrinkage by implementing effective loss prevention strategies and conducting thorough investigations.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Installed and maintained covert security equipment.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Observed video surveillance systems for prompt emergency response.
- Identified issues, analyzed information and provided solutions to problems.
EM/GPS Officer
Texas Department Of Criminal Justice, TDCJ
09.2013 - 04.2015
- Monitored parolee's to ensure that rules and regulations are being met in regards to compliance with Court ordered supervision.
- Maintained regular contact with parolee's that includes phone contact and both home/office visits.
- Installed, removed, and adjusted electronic monitoring equipment in the parolee’s home.
- Monitored offender’s whereabouts and movements via monitoring software; to evaluate the conformity of the parolees movements and activity for that day.
- Prepared violation reports, court documents, and respond to computer generated alerts when offender violates court ordered monitoring program.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Parole Officer 1
Texas Department Of Criminal Justice, TDCJ
01.2013 - 08.2013
- Visited offender's residences, jails, correctional facilities, and courthouses to obtain offender information; interviewed, counseled, and trained offenders concerning reintegration skills to include life and cognitive skills and ABE/GED training.
- Arranged substance abuse rehabilitation for offenders.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
- Provided court testimony to support court decisions.
- Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
- Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
- Performed routine home inspections and drug tests for offenders on parole.
- Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
- Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
Admission Coordinator
Dallas County Juvenile Department
06.2012 - 01.2013
- Managed admissions processes for incoming juvenile offenders, promptly collecting and processing necessary documents.
- Processed juvenile offenders into system upon arrival as well as out-processing upon departure to other facilities or permanent residence.
- Performed fingerprint and photo of offenders.
- Collected all personal property.
- Maintained resident census by tracking each offender that enters or leave within the facility.
- Transported offenders to/from doctor appointments, emergency care, or court appearances.
- Transported offenders to visitation from assigned unit.
State Licensed Professional Barber
Self-employed
03.1996 - Current
- Consult with clients to assess personal style preferences and unique needs.
- Provide a variety of services to improve the appearance and condition of customers’ hair.
- Specialize in hair care services by providing cut, trim, shampoo and style.
- Skilled in client and public relations.
- Provide hot facial shaving services.
- Provide trim to beard and mustache.
- Responsible for keeping clippers, scissors, combs, and other instruments sterile and in good working condition.
- Provide taper and eyebrow arch service to women.
Education
Adjuster - All Lines License (TX, OK & LA)
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA10.2011
Skills
- Budget Planning
- Project Coordination
- Coaching and Mentoring
- Decision-Making
- Facilities Maintenance
- Team Leadership
- Vendor Management
- Regulatory Compliance
- Handling Complaints
- Curriculum Development
- Safety audits
- Risk Management
- Incident Investigation
- Safety and compliance inspections
- Offender supervision
- Policy Enforcement
- Drug Testing
- Problem-Solving
Certification
First Aid. CPR and AED
Timeline
Campus Safety Coordinator II
Dallas Independent School District, DISD
06.2023 - Current
7th Grade Texas History Teacher
Dallas Independent School District, DISD
08.2022 - 06.2023
Loss Prevention Supervisor
Kohl's Distribution Center
05.2015 - 11.2018
EM/GPS Officer
Texas Department Of Criminal Justice, TDCJ
09.2013 - 04.2015
Parole Officer 1
Texas Department Of Criminal Justice, TDCJ
01.2013 - 08.2013
Admission Coordinator
Dallas County Juvenile Department
06.2012 - 01.2013
State Licensed Professional Barber
Self-employed
03.1996 - Current
Adjuster - All Lines License (TX, OK & LA)
Bachelor of Science - Criminal Justice
Kaplan University
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