Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ralph T. Karnuah

Boston,MA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst/Scrum Master

Ahold Delhaize
Boston, MA
03.2022 - Current
  • Lead daily stand-ups and sprint planning for the development team, meticulously documenting issues and new requirements using Jira and Confluence to generate user stories for future enhancements.
  • Analyze sprint burn rate, velocity, and reviews to identify areas of improvement to meet full capacity; established delivery cadence, and planned sprint reviews and demos to provide senior leadership updates on project status.
  • Identify and resolve impediments for two scrum teams, while strengthening key cross-functional relationships between the brand buyers and IT.
  • Enable the Agile way of working for two Scrum teams by proactively seeking customer feedback to learn and better understand their needs through interviews, surveys, and integrated product feedback channels.

Business Analyst

Ahold Delhaize
Boston, MA
09.2021 - 03.2022
  • Collaborated with brand SMEs to identify gaps in the regional cross-dock process, and propose fixes to enhance efficiency in the workflow.
  • Planned and led EDI requirement-gathering workshops, and facilitate end-to-end integrations with customer and vendor ERP systems.
  • Created product roadmaps, and oversee the development of Automated Business Workflows (ABW) enhancements.
  • Managed and prioritize project scope and feature user stories for multiple projects to ensure timely completion of projects within budget.
  • Facilitated routine meetings with key stakeholders to ensure the project timeline, and coordinated resources to resolve ongoing issues.

Associate Analyst - Digital Experience & Enablement

PVH Corp
New York, NY
01.2019 - 09.2021
  • Led global implementation of Miro Real-time collaboration tools to over 1,000+ associates, saving teams 10hrs/week on average.
  • Organized and led multiple business requirements gathering sessions and user interviews to identify customer needs, prioritize MVP capabilities, and developed a roadmap for ServiceNow global reporting repository.
  • Served as IT Sitecore user to replaced old PVH.com with new website redesign digital assets and conduct quality assurance testing for mobile and desktop, across all browsers.
  • Spearheaded end-to-end procurement process for new brand content management system, leveraging market research, RFPs and SME interviews and requirement gathering workshops to select a vendor and lead implementation.
  • Collaborated with process engineers to redesign the digital asset creation workflows for the Marketing department, saving the team approximately 100k in seasonal asset creation cost.

Education

Bachelor of Science - Economics

Northeastern University
Boston, MA
05.2019

Skills

  • Certified Agile Product Owner
  • Sitecore CMS
  • JIRA
  • Quality assurance
  • Business process improvement
  • Agile project management
  • UAT
  • Agile
  • Relex
  • ServiceNow
  • Mobile testing
  • Web testing

Certification

  • Certified Product Owner - Scrum Alliance

Timeline

Business Analyst/Scrum Master

Ahold Delhaize
03.2022 - Current

Business Analyst

Ahold Delhaize
09.2021 - 03.2022

Associate Analyst - Digital Experience & Enablement

PVH Corp
01.2019 - 09.2021

Bachelor of Science - Economics

Northeastern University

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Ralph T. Karnuah