RALPH VALENZUELA
Summary
Experienced branch manager with a proven track record of driving team performance and exceeding targets. Committed to leveraging management expertise, exceptional customer service, and sales skills to make a significant impact on company success. As an enterprising bank manager, successfully led every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker passionate about serving customers and exceeding expectations. Creative problem solver, skilled at de-escalating situations and driving positive change. Goal is to contribute to the overall strength and growth of the organization.
Overview
23
23
years of professional experience
Work History
BRANCH MANAGER
U.S Bank
11.2011 - 08.2024
- Prepares financial statements and analysis for branch
- Manages and supervises department employees; responsible for day-to-day supervision and leadership
- Maintains and oversees all banking procedures and processes
- Recruiting, vetting, interviewing, and hiring new employees
- Overseeing approvals of loans, lines of credit, and other fiscal plans
- Assisting with customer service and satisfaction
- Marketing branch within the community to attract business
- Records and researches all financial information for analysis
- Oversees budget reports, preparation of budgets, and analysis of budgets
- Documents and interprets complicated financial information for bank clients
- Advises on procedures and financial management as well as developing policies
- Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
- Forecasts and plans according to fiscal needs
- Growing bank's number of accounts
BRANCH MANAGER
Bank of America
05.2001 - 11.2011
- Prepares financial statements and analysis for branch
- Manages and supervises department employees; responsible for day-to-day supervision and leadership
- Maintains and oversees all banking procedures and processes
- Recruiting, vetting, interviewing, and hiring new employees
- Overseeing approvals of loans, lines of credit, and other fiscal plans
- Assisting with customer service and satisfaction
- Marketing branch within the community to attract business
- Records and researches all financial information for analysis
- Oversees budget reports, preparation of budgets, and analysis of budgets
- Documents and interprets complicated financial information for bank clients
- Advises on procedures and financial management as well as developing policies
- Oversees financial reports for taxes, regulatory agencies, and other financial groups relating to branch finance
- Forecasts and plans according to fiscal needs
- Growing bank's number of accounts
Education
High School -
Cortez High School
Phoenix, AzSkills
- Microsoft Teams
- Word
- Excel
- Excels in team leadership
- Bank security expert
- Staffing optimization
- FHA loan process background
- Sales professional
- Expert in risk management
- Policy formulation
Timeline
BRANCH MANAGER
U.S Bank
11.2011 - 08.2024
BRANCH MANAGER
Bank of America
05.2001 - 11.2011
High School -
Cortez High School
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