Ralph Villela III
MuniProg, Service/ Maint
Manor,TX
Summary
Dynamic Service/Maintenance Manager, excelling in project management and facilities maintenance. Expert in enhancing operational efficiency through innovative promotions and effective communication. Skilled in task prioritization and continuous improvement, ensuring timely project completion and exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
MuniProg, Service/Maintenance Manager
City of Austin
10.2025 - Current
- Manage the bowling alley, integrating new business promotions to increase income working along side service technician to reach full business capacity.
- Coordinated communication with contractors and internal staff to relay progress and updates on active facility projects to internal teams.
- Managed internal projects and supervised staff by assigning responsibilities and providing instruction to ensure timely completion.
- Gained hands-on knowledge of internal processes and tools to handle daily responsibilities, troubleshoot issues, and coordinate with service technicians when needed.
- Planned scheduled maintenance outages as part of preventive maintenance program.
CSR Tech II
Highland Lanes
08.2018 - Current
- Trained CSR Tech I on point of sale system as well as daily tasks to ensure customer priority.
- Assisted customers giving out lanes to ensure efficient flow and positive customer experience.
- Managed incoming phone calls to schedule reservations and coordinate party bookings.
- Communicate promptly with mechanic to report issues ensuring timely repairs.
- Monitor lane usage to maintain availability to meet reservation demands.
- Sold/ Served alcohol while being TABC certified.
Bowling/ Arcade Manager, Operations/ Maint Tech II
ASM Global
11.2021 - 09.2025
- Manage the bowling alley, integrating new business promotions to increase income while working along side service technician to reach full business capacity.
- Coordinate communication with contractors and internal staff to relay progress and updates on active facility projects to internal teams.
- Manage internal projects and supervise staff by assigning various responsibilities and providing instruction to ensure timely completion.
- Gained hands-on knowledge of internal processes and tools to handle daily responsibilities, troubleshoot issues, and coordinate with service technicians when needed.
- Completed general maintenance around building.
Account Specialist
Boon Group
09.2013 - 02.2022
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Completed routine and complex account updates to resolve problems.
- Completed monthly/ yearly reconciliation of all accounts.
Education
High School Diploma -
McCallum High School
Austin05-2007
Skills
Facilities maintenance
Project management
Maintenance planning
Continuous improvement
Excellent communication
Task prioritization
Timeline
MuniProg, Service/Maintenance Manager
City of Austin
10.2025 - Current
Bowling/ Arcade Manager, Operations/ Maint Tech II
ASM Global
11.2021 - 09.2025
CSR Tech II
Highland Lanes
08.2018 - Current
Account Specialist
Boon Group
09.2013 - 02.2022
High School Diploma -
McCallum High School