RALPH VOLTAIRE
Brooklyn
Summary
Highly dedicated and results-oriented professional with nearly 10 years of progressive experience in the banking and financial services sector. Advanced through roles as Teller, Customer Service Representative, and Trainer, building strong expertise in operations, client relations, and workforce development. Designed, implemented, and delivered structured training programs for new hires and experienced credit and collections agents, aligned with organizational objectives and developed in collaboration with cross-functional departments. Proven ability to assess post-training performance, drive continuous improvement, and contribute to sustained organizational success through professional excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer
SOGESOL (SOCIETE GENERALE DE SOLIDARITÉ S.A)
03.2023 - 05.2023
- Designed and led employee training programs focused on investigation methods, preparation and file assembly.
- Monitored performance improvements post-training and compliance with procedures.
- Supported team development initiatives.
- Subsidiary of the group specializing in microfinance
Customer Relation Officer
SOGECARTE (SOCIÉTÉ GÉNÉRALE DE CARTE DE CREDIT S.A)
08.2017 - 03.2019
- Ensuring high Customer satisfaction.
- Promoted financial products based on client needs and market analysis.
- Resolved client concerns promptly and professionally, improving retention and loyalty.
- Worked closely with every department to streamline services and enhance the client experience.
- Subsidiary of the group specializing in credit cards
Operational and commercial support (Teller)
SOGEBANK (SOCIETE GENERALE HAITIENNE DE BANQUE, S.A)
09.2013 - 07.2017
- Performed daily banking transactions with speed and accuracy, including deposits, withdrawals, and account inquiries.
- Maintained cash drawer balances and ensured compliance with financial regulations.
- Delivered excellent front-line service, contributing to positive branch performance.
- Commercial Bank
Education
Bachelor of Science - Faculty of administrative and economic sciences
INUKA University
Haiti06-2013
Master of Science - Business Administration
Brooklyn College
Brooklyn, NY11-2026
Skills
- Customer Relationship Management
- Business Operations & Administration
- Training & Staff Development
- Process Improvement
- Compliance & Documentation
- Client Service Excellence
- Team Collaboration
- Time Management & Reliability
- Problem Solving
- Microsoft Office & Digital Systems
Certification
- LAVAL University
- October 2020 - November 2020
- Responsible Management
- Online course
LANGUAGES
English
French
Haitian Creole
Timeline
Trainer
SOGESOL (SOCIETE GENERALE DE SOLIDARITÉ S.A)
03.2023 - 05.2023
Customer Relation Officer
SOGECARTE (SOCIÉTÉ GÉNÉRALE DE CARTE DE CREDIT S.A)
08.2017 - 03.2019
Operational and commercial support (Teller)
SOGEBANK (SOCIETE GENERALE HAITIENNE DE BANQUE, S.A)
09.2013 - 07.2017
Bachelor of Science - Faculty of administrative and economic sciences
INUKA University
Master of Science - Business Administration
Brooklyn College