Ralph Weglarz

• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Coached team members to increase productivity and reduce workplace accidents.
• Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Maintained positive working relationship with fellow staff and management.
• Assisted general manager with operations game plan and company initiatives implementation.
• Assisted in training new employees on shift operations.
• Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
• Identified needs of customers promptly and efficiently.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Set specific goals for projects to measure progress and evaluate end results.
• Delegated tasks to employees and monitored activities and task completion.
• Resolved customer complaints promptly and professionally.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Recognized by management for providing exceptional customer service.

Store Manager
• Beat sales plan by over $1,000,000.00
• Managed overall operations of a $7,000,000.00 store
• Managed store with 20 - 30 employees
• Lowered shrink from 2.03% to 1.76% during fiscal year
• Beat labor plan of 10.31% by year end labor actual 10.28%
• Developed customer relations resulting in thousands of dollars in extra sales
• Enforced security, health and safety rules, consistently passing inspections
• Interviewed, hired, trained, directed, and disciplined associates
• Conducted employee performance evaluations
• Documentation: created and oversaw accuracy of employee files ensuring confidentiality
• Met financial goals and yearly budget
Skills
• Other skills include math
• merchandising
• negotiate
• computer skills