Ralph Wilson
West Columbia,SC
Summary
Service Center Manager with 25 years of experience in safety/operstions in the Transportation field . Specializing in logistics and supervision with success at managing up to 120 employees. Adept at customer service, administration and sticking to budgets and providing a safe work environment . Expert . Well-rounded background in general warehouse operations, transportation and logistics OSHA as well as DOT safety protocol multiple years of training in this filed.. Successful at communicating clearly with teammates to make sure we are all a success. Skilled individual considered an effective Safety Manager with expertise in analyzing hazards and reporting on incidents in the workplace. A true champion of teaching the value of safety processes and procedures. Highly collaborative and professional with a strong background in building and leading talented teams. Expert Safety Manager promoting top-notch skills in assessing risks and conducting safety audits. Dedicated professional makes decisions quickly and efficiently. Forward-thinking worker with training in OSHA as well as DOT regulations and safety procedures. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Service Center Manager
USF Holland - Division Of YRC Worldwide
West Columbia, SC
10.1999 - Current
- Managed scheduling, monitoring performance and creating daily reports.
- Answered phone calls and responded to questions and concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented safety policies, procedures, and standards.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
- Evaluated workplace environment and equipment to identify potential hazards.
- Investigated incidents of injury or illness to determine root cause and corrective action plans.
- Monitored employee performance to ensure safe working practices are followed.
- Provided training on proper use of PPE and other safety protocols.
- Inspected facilities regularly for compliance with OSHA standards.
- Maintained records of inspection findings, hazard assessments, and corrective actions taken.
- Assisted in the development of emergency response plans in case of accidents or disasters.
- Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.
- Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
- Investigated accidents to identify causes and prevent future incidences.
- Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Maintained and updated emergency response plans or procedures.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Driver / OB Lead
AAA Cooper Transportation
West Columbia, SC
03.1995 - 10.1999
- Answered phone calls and responded to questions and concerns.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Transported and safely delivered items to prevent damage or loss.
- Contacted customers prior to delivery to coordinate delivery times.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Education
High School Diploma -
Airport
West Columbia, SC06.1982
Timeline
Service Center Manager
USF Holland - Division Of YRC Worldwide
10.1999 - Current
Driver / OB Lead
AAA Cooper Transportation
03.1995 - 10.1999
High School Diploma -
Airport
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