Ralphael Ramos Rivera
Philadelphia,PA
Summary
High integrity, motivated, and team oriented looking for a position within an organization, where i can utilize my own skills within the company.
PROFILE Excellent orator with a proactive approach to achieve mission requirements Computer Literate and proficient in data management programs and Microsoft systems Ability to communicate & work well with employees from diverse, cultural and ethnic background Outstanding Interpersonal Skills and team oriented. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Operations Manager
I .Rice & Company
05.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Managed and submitted all of payroll for employees and temps.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager
FedEx:Ground
01.2022 - 05.2023
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and maintained relationships with external vendors and suppliers.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Held daily meetings with team members before start of shift providing them with daily tasks ,always went over scanning percentages we had to hit which was 99.1% along with what and what we could improve on.
FedEx Delivery Driver (Contractor)
UCO Logistics
05.2017 - 01.2022
- Load and unload vehicle
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Collect on unpaid orders and shipments
- Inspect and monitor delivery vehicle
- Maintain accurate inventory of packages and materials
- Ensuring successful delivery and transfer of goods to its intended destination
- Sorting packages and placing them on sorting machines that transferring goods to loading docks
- Ensuring safe and successful transfer of goods and packages to their intended destination
- Handling goods and documents in a busy warehouse setting
- Communicate efficiently with fellow workers, supervisors and other members of the team
- Well versed with automated and manual packaging machines
- Moving and storing materials and products
- Assisting with unloading trucks and displaying teamwork with other employees
- Managing inventory control procedures and cycle counting to ensure proper safe handling of parcels and packages
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loading heavy packages on to conveyor belt or on delivery trucks
- May also be required to pick up and deliver packages in a timely manner to intended destination.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
FedEx Delivery Driver (Contractor)
KG2 Logistics
04.2009 - 05.2017
- Deliver products to customer locations in a timely manner
- Load and unload vehicle
- Collect on unpaid orders and shipments
- Inspect and monitor delivery vehicle
- Maintain accurate inventory of packages and materials
- Ensuring successful delivery and transfer of goods to its intended destination
- Sorting packages and placing them on sorting machines that transfers goods to loading docks
- Ensuring safe and successful transfer of goods and packages to their intended destination
- Handling goods and documents in a busy warehouse setting
- Loading/unloading packages and parcels on and off under instructions received by supervisors
- Communicate efficiently with fellow workers, supervisors and other members of the team
- Well versed with automated and manual packaging machines
- Moving and storing materials and products
- Assisting with unloading trucks and displaying teamwork with other employees
- Managing inventory control procedures and cycle counting to ensure safe handling of parcels and packages
- Loading heavy packages on to conveyor belt or on delivery trucks
- May also be required to pick up and deliver packages in timely manner to intended destination.
Corrugator Operator, Machine Operator
Smurfit Stone Container
03.2001 - 04.2009
- Sets up and operates machine to corrugate face paperboard to form corrugated paperboard material for containers
- Positions rolls of paperboard on machine feed rack, using hydraulic hoist
- Threads paperboard through feed, tension, corrugating and gluing rollers and fills glue reservoirs
- Guided materials onto machine tracks for proper gluing, coating and slitting.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Records production data from yardage indicator
- Maintained equipment performance by lubricating and cleaning components.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Security Supervisor
Preventative Security
01.1998 - 03.2001
- Write and submit security reports
- Supervised 30+ security officers
- Maintain law and order in area of jurisdiction
- Monitor staff by patrolling with them
- Assign work areas for officers to patrol
- Protect the people and property
- Conduct routine patrols with team
- Look out for suspicious persons, vandalism or hazards
- Respond to alarms and distress calls
- Ensure all security systems, like the burglar alarms and CCTV are working properly
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
Education
High School Diploma -
Olney Charter High School
Philadelphia, PA06.1992
Skills
- Microsoft Outlook
- Microsoft Excel
- Payroll Administration and Timekeeping
- Management
- Microsoft Word
- MySchedule
- Blue Yonder
- Erma
- TMS
- Business Objects
- Work Day
Accomplishments
Peak All Star
Certification
Certified Forklift Operator
Timeline
Operations Manager
I .Rice & Company
05.2023 - Current
Operations Manager
FedEx:Ground
01.2022 - 05.2023
FedEx Delivery Driver (Contractor)
UCO Logistics
05.2017 - 01.2022
FedEx Delivery Driver (Contractor)
KG2 Logistics
04.2009 - 05.2017
Corrugator Operator, Machine Operator
Smurfit Stone Container
03.2001 - 04.2009
Security Supervisor
Preventative Security
01.1998 - 03.2001
High School Diploma -
Olney Charter High School
Certified Forklift Operator
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