RALPH ALLEN FERNANDEZ
319 Turnberry Way Vallejo
Summary
1.Professional Valet Driver offering 7 years providing stellar vehicle parking services for business customers and private clients. Courteous, well-mannered and dependable with excellent driving record. Lifts any item up to 100 pounds using safe and effective lifting technique.
2.Successful at working under pressure and with minimal error to park, secure and retrieve guests in lots and parking garages. Reliable in maintaining safety standards and minimizing risks.
3.Passionate VALET with excellent car parking and retrieval history. Patrolled lots and checked vehicles to identify security and safety issues. Attentive, observant and courteous to clients and staff.
4. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
5.Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
6. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Valet Manager/Lead Transporter Wheelchair
PARKING VETERANS LLC
02.2020 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Operated with safety and skill to avoid accidents and delays.
- Welcomed arriving guests and explained car retrieval procedures.
- Maintained high customer satisfaction by working quickly and accurately.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Used wheelchairs and stretchers to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
VALET/BELLMAN/DOORMAN
HARBOR COURT HOTEL (9 Years,10 Months)
05.2014 - 04.2024
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
- Maintained lobby in pristine condition and kept trash promptly emptied.
- Improved customer satisfaction by efficiently managing valet operations and ensuring timely vehicle retrieval.
- Reduced wait times for guests by coordinating with team members and streamlining parking processes.
- Answered guest's questions about property amenities and services.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Provided punctual, polite valet services to uphold professional standards.
- Parked and retrieved cars according to customer needs.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Escorted drivers to vehicles and helped load or carry large items.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Communicated proactively with other departments on behalf of guests'' requests or concerns, fostering teamwork between hotel staff members.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
VALET ATTENDANT
PRISTINE PARKING INCORPORATION (4 Months)
11.2019 - 03.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Issued and collected claim tickets and processed valet parking fees.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
BELLMAN/Head Doorman
HOTEL TRITON (2 Years)
05.2017 - 05.2019
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Escorted guests to assigned rooms and transported luggage.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Streamlined check-in processes for better efficiency, assisting front desk staff with guest registration.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
VALET ATTENDANT/BELLMAN/DOORMAN
HOTEL GRIFFON (3 Years)
11.2015 - 11.2018
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of work sites, parking spaces and guest services stations.
- Enhanced customer satisfaction by providing efficient valet services and maintaining a friendly demeanor.
- Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.
Education
Associate of Arts - GAS & ENGINE TUNE-UP / ENGINE OVERHAULING
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
LINGAYEN PANASINAN PHILIPPINES11.2012
Associate of Arts - WELDING NCII
TECHNICAL EDUCATION & SKILLS DEVELOPMENT
LINGAYEN PANGASINAN PHILIPPINES08.2012
Associate of Science - ASSOCIATE oF NURSING
UNIVERSITY oF PANGASINAN
ARELLANO STREET DAGUPAN PHILIPPINES06.2010
Skills
- Guest Services
- Vehicle Inspection
- Vehicle Safety
- Transportation accomodations
- Guest flow management
- Maintenance & Repair
- Leadership
- Patient transportation
- Safety protocols
- Organization and Time management
- Emotional support
- Aseptic guidelines
- Operational Efficiency
- Policy Enforcement
- Employee Scheduling
- Incident Reporting
- Parking Management
- Worker Performance Evaluations
- Employee Supervision
- Staff Hiring and Recruiting
- Microsoft Office
- Customer Needs Assessment
- Multitasking
- Excellent Communication
- Professionalism
- Time Management
- Effective Communication
- Resource Coordination
- Staff Training
- Work Schedule Assignments
Timeline
Valet Manager/Lead Transporter Wheelchair
PARKING VETERANS LLC
02.2020 - Current
VALET ATTENDANT
PRISTINE PARKING INCORPORATION (4 Months)
11.2019 - 03.2020
BELLMAN/Head Doorman
HOTEL TRITON (2 Years)
05.2017 - 05.2019
VALET ATTENDANT/BELLMAN/DOORMAN
HOTEL GRIFFON (3 Years)
11.2015 - 11.2018
VALET/BELLMAN/DOORMAN
HARBOR COURT HOTEL (9 Years,10 Months)
05.2014 - 04.2024
Associate of Arts - GAS & ENGINE TUNE-UP / ENGINE OVERHAULING
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
Associate of Arts - WELDING NCII
TECHNICAL EDUCATION & SKILLS DEVELOPMENT
Associate of Science - ASSOCIATE oF NURSING
UNIVERSITY oF PANGASINAN
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