Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ralph Anthony Cajulao

Iloilo

Summary

Dynamic customer service professional with extensive experience at Carelon Global Solutions Inc. Proven track record in enhancing customer satisfaction through effective problem resolution and active listening. Skilled in CRM software and adept at managing multiple accounts, ensuring timely follow-up and compliance with service metrics. Committed to continuous improvement and client loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative II

Carelon Global Solutions Inc.
11.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
  • Collaborated with team members to streamline processes, improving response times for customer requests.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Operations CSR II

TELUS International Philippines
08.2021 - 11.2022
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to improve service delivery and client satisfaction.
  • Managed multiple customer accounts, ensuring accurate information and timely follow-up.
  • Monitored service metrics to ensure compliance with company standards and performance goals.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Customer Service Representative

Iqor
11.2018 - 04.2021
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Utilized CRM software to track customer interactions and service requests.
  • Learned product features and benefits to provide accurate information to customers.
  • Adapted quickly to changes in products and services, enhancing support efficiency.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Documented customer feedback for continuous improvement of services offered.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Education

Central Philippine University
Iloilo City
04-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Customer satisfaction measurement
  • Product knowledge
  • Documentation
  • Live chat support

Certification

  • Peaq Performance Qoaching (PPQ) (Iqor's Leadership Training Program)

Timeline

Customer Service Representative II

Carelon Global Solutions Inc.
11.2022 - Current

Operations CSR II

TELUS International Philippines
08.2021 - 11.2022

Customer Service Representative

Iqor
11.2018 - 04.2021

Bachelor of Science - Education

Central Philippine University

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