Ralph D. Oliver II
2226 Melrose St
Summary
Professional with significant experience in quality assurance, prepared for ensuring top-notch product standards. Strong focus on team collaboration and achieving impactful results. Dependable and flexible, adept at identifying defects, implementing corrective actions, and maintaining compliance with industry standards. Known for precision in executing test plans, excellent problem-solving skills, and strong communication with cross-functional teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician
Coca Cola Southwest Beverages
11.2023 - Current
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Inspected finished products for overall quality and adherence to Coca Cola Company specifications.
- Streamlined data collection methods for test results, enabling faster analysis and decision-making regarding product improvements.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
Retail Customer Sales Associate
Lowes Home Improvment
05.2023 - 10.2023
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Operations NCOIC
United States Air Force, USAF
08.2020 - 10.2023
- Negotiated contracts with vendors strategically, securing favorable terms that supported organizational needs while mitigating costs.
- Served as liaison between departments, fostering effective communication and collaboration toward shared objectives.
- Provided expert advice on operations matters based on experience gained from various roles held within military organizations.
- Championed best practices adoption across functional groups that significantly contributed towards achieving higher standards of excellence in operations management.
- Evaluated team performance metrics regularly, identifying areas for growth and providing constructive feedback to drive success.
- Managed budgetary constraints effectively, balancing fiscal responsibility with mission requirements to achieve optimal results.
- Streamlined operations processes by identifying inefficiencies and implementing strategic solutions.
- Developed comprehensive SOPs, ensuring consistency in team performance and adherence to guidelines.
- Built strong relationships with external partners to foster cooperation on projects of mutual interest.
- Reduced errors by conducting regular audits and implementing corrective actions in a timely manner.
- Led cross-functional teams for successful project completion, fostering collaboration and teamwork.
- Handled administrative requirements, maintained records and submitted operational reports.
- Trained and mentored personnel in combat operations and tactics.
- Led team in developing strategic plans to meet operational objectives.
- Coordinated activities of subordinate personnel to support mission success.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Monitored and assessed mission progress and provided updates to command.
- Planned and coordinated tactical movements of personnel and equipment.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
Parts Sales Manager
AutoZone
06.2022 - 05.2023
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Junior Executive Officer
United States Air Force, USAF
04.2018 - 07.2020
- Managed multiple projects concurrently, ensuring timely completion within budget constraints.
- Played an instrumental role in successful product launches, coordinating marketing efforts to maximize exposure and reach target audiences effectively.
- Contributed to revenue growth by identifying new business opportunities and successfully closing deals.
- Improved client satisfaction rates by providing exceptional customer service and promptly addressing concerns.
- Enhanced productivity by streamlining office processes and implementing efficient work systems.
- Implemented measures to ensure compliance with relevant regulations while minimizing potential risks associated with non-compliance incidents.
- Supported senior management in strategic decision-making by conducting thorough market research and analysis.
- Participated in industry conferences to gather insights on market trends, maintaining a competitive edge for the organization.
- Maintained meticulous records of financial transactions, facilitating accurate reporting for budgeting purposes.
- Spearheaded internal training initiatives, boosting employee morale and enhancing skill sets across the team.
- Developed strong professional relationships with clients, resulting in increased repeat business and referrals.
- Assisted in preparing comprehensive reports for senior executives, highlighting key performance indicators and areas requiring improvement focus.
- Managed and organized internal communication to hold staff accountable to priorities.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Scheduling Supervisor
United States Air Force, USAF
01.2015 - 04.2018
- Assisted in the recruitment process by identifying staffing gaps within the current schedule framework.
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Developed innovative solutions for handling complex scheduling scenarios that accommodated both business needs and individual preferences.
- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
- Optimized scheduling efficiency by implementing new software and streamlining processes.
- Collaborated with management to develop strategic staffing plans that aligned with company goals and objectives.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Streamlined shift change procedures resulting in reduced downtime between shifts.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Budget Manager
United States Air Force, USAF
05.2013 - 12.2014
- Performed month-end account analysis, headcount and salary reports and related journal entries.
- Trained 18 new staff members on systems, enhancements and financial processes.
- Increased departmental collaboration with cross-functional teams to ensure accurate budget allocations.
- Reduced expenditure discrepancies by conducting regular audits and implementing cost controls.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Developed comprehensive annual budgets for multiple departments, increasing efficiency in resource allocation.
- Implemented continuous improvements to the budgeting process based on feedback from department heads and finance staff.
- Managed the timely submission of all required financial documentation for internal and external stakeholders.
- Negotiated favorable terms with vendors, resulting in significant cost savings without compromising quality or service levels.
- Ensured compliance with all relevant regulations, maintaining up-to-date knowledge of industry best practices and standards for budget management professionals.
- Prepared comparative analysis of operating programs by analyzing costs in relation to services performed.
- Improved budget forecasting accuracy by analyzing historical data and tracking trends.
- Analyzed revenues, expenditures, and cash management.
- Participated in strategic planning sessions to align departmental goals with available resources effectively.
- Strengthened internal controls and financial reporting procedures, resulting in improved accuracy and reliability of budget-related information.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Complied with established internal controls and policies.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Utilized financial software to prepare consolidated financial statements.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Education
Associate of Science - Aviation Management
Community College of The Air Force
Montgomery, AL08-2014
Bachelor of Arts - Homeland Security
American Public University
Charles Town, WV08-2011
Associate of Science - Logistics And Supply Chain Management
Community College of The Air Force
Montgomery, AL08-2009
Skills
- Testing procedures
- Auditing
- Lab equipment maintenance
- Equipment inspection
- Technical troubleshooting
- Documentation skills
- Root-cause analysis
- Performance testing
- Materials assessment
- Functional testing
- Shipment inspection
- Safety protocols
Certification
- Certified Supply Chain Professional (CSCP)
- Microsoft Office Specialist (MOS) Certification
- Survival, Evasion, Resistance, and Escape (SERE) Level C Certification - Joint Personnel Recovery Agency (JPRA).
- Aviation Badge (Army Aviator, Senior Aviator, Master Aviator) – Department of the Army.
- Forklift Certification
- SAP Certified Application Associate – SAP SE.
- Certified Professional in Supply Management (CPSM) - Institute for Supply Management.
Timeline
Quality Assurance Technician
Coca Cola Southwest Beverages
11.2023 - Current
Retail Customer Sales Associate
Lowes Home Improvment
05.2023 - 10.2023
Parts Sales Manager
AutoZone
06.2022 - 05.2023
Operations NCOIC
United States Air Force, USAF
08.2020 - 10.2023
Junior Executive Officer
United States Air Force, USAF
04.2018 - 07.2020
Scheduling Supervisor
United States Air Force, USAF
01.2015 - 04.2018
Budget Manager
United States Air Force, USAF
05.2013 - 12.2014
- Certified Supply Chain Professional (CSCP)
- Microsoft Office Specialist (MOS) Certification
- Survival, Evasion, Resistance, and Escape (SERE) Level C Certification - Joint Personnel Recovery Agency (JPRA).
- Aviation Badge (Army Aviator, Senior Aviator, Master Aviator) – Department of the Army.
- Forklift Certification
- SAP Certified Application Associate – SAP SE.
- Certified Professional in Supply Management (CPSM) - Institute for Supply Management.
Associate of Science - Aviation Management
Community College of The Air Force
Bachelor of Arts - Homeland Security
American Public University
Associate of Science - Logistics And Supply Chain Management
Community College of The Air Force
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