Ralphie Pimentel
Anaheim
Summary
Results-oriented Department Lead with a strong background in problem-solving and multitasking. Experienced in resolving customer inquiries and managing inventory effectively, contributing to improved team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Department Lead/Assistant Customer Service Manager
Hobby Lobby
Santa Ana, CA
08.2020 - 05.2026
- Trained and mentored staff to enhance team performance and customer service standards.
- Resolved customer inquiries and complaints, maintaining high satisfaction ratings within the department.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Sales Associate / Department Shoe Lead
Marshalls
Barstow, CA
06.2016 - 09.2019
- Processed transactions accurately, handling cash and electronic payments with attention to detail.
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
Price Accuracy Team Member
Norsdtrom Racks
Upland, CA
06.2013 - 02.2015
- Inventory Control
- Reduce shrink
- Markdowns
Education
Bachelor of Science - Interior Design
American InterContinental University
West Los Angeles Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandise
Los Angeles, CASkills
- Multitasking strength
- Merchandising
- Strategies and goals
- Problem-solving
- Inventory Control
- Excellent Communication Skills
- Upselling and cross selling
- Time Management
- Active Listening
Timeline
Department Lead/Assistant Customer Service Manager
Hobby Lobby
08.2020 - 05.2026
Sales Associate / Department Shoe Lead
Marshalls
06.2016 - 09.2019
Price Accuracy Team Member
Norsdtrom Racks
06.2013 - 02.2015
Bachelor of Science - Interior Design
American InterContinental University
Associate of Arts - Visual Communication
Fashion Institute of Design And Merchandise