Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ralph Marckenley Duqueney

Weymouth,MA

Summary

Accomplished in directing system improvements, maintaining budgets and improving performance with minimal impact on business operations. Talented in managing projects, leading teams and resolving routine and complex operational problems.

Overview

3
3
years of professional experience

Work History

Mechanical Technician

Carcrush
05.2023 - 07.2023
  • Wrote work orders and parts fabrication requests.
  • Kept detailed records of repairs and maintenance for reference in future work.
  • Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
  • Coordinated with other engineering professionals to coordinate operation of mechanical systems.

Call Center Supervisor

Mode On
02.2021 - 05.2023
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Collaborated with training team to boost product support and certification training initiatives.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.

Security Officer

Topnov Sec
03.2020 - 01.2021
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Education

Vocational Diploma - Network Technician

Canado Technique
Port Of Prince
07.2014

Skills

  • Quality Inspection
  • Mechanical Troubleshooting
  • Multitasking
  • IP Addressing
  • Component Installation
  • Software Installation
  • Problem-Solving

Languages

English
Professional Working
French
Native or Bilingual
creole
Native or Bilingual

Timeline

Mechanical Technician

Carcrush
05.2023 - 07.2023

Call Center Supervisor

Mode On
02.2021 - 05.2023

Security Officer

Topnov Sec
03.2020 - 01.2021

Vocational Diploma - Network Technician

Canado Technique

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Ralph Marckenley Duqueney