Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ralph (Rufino Miguel) ABERIN

American Canyon,CA

Summary

Customer-centric professional with over five years of experience in customer success, inside sales, and solution delivery across technology, SaaS, and EV industries. Adept at managing client relationships, driving product adoption, and optimizing digital transformation strategies. Skilled in aligning business objectives with cloud-based solutions to maximize value and long-term success. Strong expertise in B2B & B2C engagement, CRM software, and consultative sales strategies. Passionate about enabling customer growth through technology and innovation.

Overview

6
6
years of professional experience

Work History

Client Experience Specialist

VinFast US
11.2024 - Current
  • Ranked as the top-performing Client Advisor in Richmond for 2025, exceeding sales and customer success KPIs.
  • Managed 50+ online leads per week, orchestrating end-to-end customer journeys and driving a 20% conversion increase.
  • Led strategic initiatives to enhance customer engagement and adoption of EV technology, ensuring seamless transitions.
  • Collaborated cross-functionally to align product offerings with customer needs, optimizing user satisfaction.

Customer Success Manager

RCV and Sons
09.2023 - 11.2024
  • Led digital transformation efforts for real estate operations, integrating cloud-based management solutions.
  • Increased customer engagement and service efficiency, resulting in a 35% growth in annual property bookings.
  • Developed and executed strategic marketing plans that boosted lead generation and occupancy rates.
  • Managed cross-functional projects to optimize technology-driven service delivery and customer experience.

Inside Sales & Customer Solutions Executive

Shippo
09.2021 - 09.2023
  • Spearheaded customer onboarding, training, and success planning, increasing product adoption by 40%.
  • Managed a pipeline of 75+ accounts per month, successfully converting SMBs into long-term SaaS clients.
  • Delivered 50+ consultative product demonstrations monthly, improving customer understanding and engagement.
  • Analyzed customer feedback to drive continuous service improvements and enhance overall satisfaction.

Senior Product Specialist

Shippo
08.2019 - 09.2021
  • Provided expert-level support and technical consultation for 50+ customer accounts weekly.
  • Conducted training sessions and developed knowledge base materials, reducing support inquiries by 20%.
  • Led cross-functional initiatives to optimize customer workflows and improve service delivery.

Education

Bachelor of Arts - Integrated Marketing and Communications

University of Asia And The Pacific, University Of Asia And The Pacific
07-2019

High School Diploma -

Benicia High School, Benicia, CA
05-2015

Skills

  • Customer Relationship & Account Management
  • Cloud-Based Solution Delivery & Optimization
  • Business & Digital Transformation Strategy
  • Stakeholder Engagement & Consultative Selling
  • Contract Negotiation & Revenue Growth
  • Technical Troubleshooting & Training
  • CRM software expertise
  • Client needs assessment

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Timeline

Client Experience Specialist - VinFast US
11.2024 - Current
Customer Success Manager - RCV and Sons
09.2023 - 11.2024
Inside Sales & Customer Solutions Executive - Shippo
09.2021 - 09.2023
Senior Product Specialist - Shippo
08.2019 - 09.2021
University of Asia And The Pacific - Bachelor of Arts, Integrated Marketing and Communications
Benicia High School - High School Diploma,

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Ralph (Rufino Miguel) ABERIN