Summary
Overview
Work History
Education
Skills
Landscaping
Timeline
Generic

Ralph Scott Herrera

Laredo,US

Summary

Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the [wine/liquor/customer service] business. Wine consultant with sales, communication, and organization skills. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Organization Relationship development Team management Vendor negotiation First Aid/CPR Customer service Communications Retail management Problem resolution Team building Process improvement Problem resolution Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Beverage Manager/Assistant Restaurant Manager

Laredo Country Club
06.2022 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Wine Sales Representative Lead

L&F Distributors
06.2018 - 06.2022
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Developed strong rapport with customers and created positive impression of business.
  • Answered customer questions about products and services, helped merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of specific sales, products, delivery changes.

Sales Lead

Specs Liquor
08.2013 - 12.2017
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Greeted customers and provided product advice to increase sales.
  • Processed and stocked merchandise in accordance with store standards.
  • Developed and maintained knowledge of current sales and promotions.
  • Performed inventory control procedures to manage stock.
  • Participated in store meetings and product training sessions to understand and sell items.

Catering Chef

Roland Catering
01.2012 - 05.2013
  • Efficiently cooked for large groups of people, managing various types of food, including soups and entrees for oil field workers
  • Kept a high level of cleanliness and sanitation
  • Made sure that the kitchen was kept clean and free of debris and water
  • Followed all safety instructions when operating heavy equipment in the kitchen to avoid injuries
  • Created menus that took into account dietary restrictions and personal requests, such as food allergies
  • Maintained a positive customer service environment
  • Created and maintained a pleasant working environment
  • Placed orders for the food and supplies needed to complete catering jobs.

Education

Some College - Paramedic

Laredo Community College
Laredo, TX

High School Diploma -

United High School Main Campus
Laredo, TX
2016

Skills

  • Financial Management
  • Directing Team Members
  • Project Management
  • Time Management
  • Customer Service and Satisfaction
  • Recruiting and Interviewing
  • Sales and Marketing
  • Talent Recruitment and Development
  • Shift Coverage
  • Hiring and Training
  • Staff Training
  • Staff Supervision
  • Vendor Negotiations

Landscaping

Big hobby of mine that I've been doing for the past couple of years now and has been a part of me since then. Since then I have collected the collection of rare and non rare plants and trees. In doing so I have meet different people around the city with the same passion that I share.

Timeline

Beverage Manager/Assistant Restaurant Manager

Laredo Country Club
06.2022 - 08.2023

Wine Sales Representative Lead

L&F Distributors
06.2018 - 06.2022

Sales Lead

Specs Liquor
08.2013 - 12.2017

Catering Chef

Roland Catering
01.2012 - 05.2013

Some College - Paramedic

Laredo Community College

High School Diploma -

United High School Main Campus
Ralph Scott Herrera