Ralph V. Hallmon II
Operations Management/Administration
Indian Land,SC
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Facility Administrator
DaVita Dialysis
Pineville, NC
01.2022 - 06.2022
- Manages daily administrative functions for End Stage Renal Disease Outpatient facility which provides care to over 12K annual patient visits valued at over $6.3 million
- Collaborates closely with, providing oversight as needed to, the Director of Nursing, the Medical Director, and the physicians regarding the direct patient care responsibilities within the facility to ensure the provision of outstanding quality of patient care
- Reviews the facility's policies and procedures routinely to make changes as necessary to assure continued compliance with OSHA and CMS current regulations
- Leads facility management team in supervision of maintenance program related to the exterior and interior conditions and appearance and operation of facilities
- Prepares and delivers financial reports, contracts, expenditures, and purchase orders aimed at forecasting business plans
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
Operations Manager
U.S. Air Force
Charleston, SC
09.2017 - 02.2021
- Managed daily operations for the Base Physical Therapy department which provided therapeutic and rehabilitation services for a 90K patient population
- Directed over 18K patient encounters worth $2.7 million in healthcare therapeutic services
- Outpaced all 12 medical treatment facilities in the division with a 129% increase in clinical production and outsourcing mitigation, despite functioning with a 25% manning deficit and an operations budget of $250K
- Implemented patient direct access program which saved the base medical treatment facility $2 million in annual outsourcing and allowed patients to self-refer directly to Physical Therapy
- Slashed average patient wait time to consult with their primary care physician by 7 days
- Developed occupational safety and health initiatives through in-flight ergonomic missions geared towards providing Air Force Special Operations personnel with real-time job performance feedback and injury prevention
- Led hospital security response team charged with safeguarding over 300 hospital employees from external emergency events and terrorist threat measures
- Headed work center safety and patient advocacy programs; authored job safety and patient reporting procedures which led to a 100% patient satisfaction rating and the U.S
- Air Force Best Ambulatory Clinic Patient Safety Award of 2017, 2018, and 2019.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
Operations Manager
U.S. Air Force
Little Rock, AR
09.2005 - 08.2017
- Little Rock Air Force Base, AR)
- Delivered operating and strategic planning briefings to executive senior officials
- Recognized as “Rising Star” for recapturing 6K patient visits despite a 50% manning deficit
- Contributions led to a 31% decline in outsourcing and a savings of $90K in just 6 months
- Performed Congressionally mandated duties as regional Honor Guard manager
- Supervised and trained over 150 personnel; coordinated and resourced over 1.5K military funerals across four states
- Teamed earned 2014 Headquarters Honor Guard of the Year
- Identified deployment training pitfalls; collaborated with career field executive management to develop operational objectives designed for global sustainability
- Initiatives earned recognition from the Air Force Surgeon General
- Routinely analyzed biometric data quality assurance and patient document annotation for work center staff, resulting in 97% accuracy and earning top-praise from the Air Force Medical Operations Agency
- Introduced client callback initiative which recaptured 73% of referral leakage; thus, saving the organization $1.8 million in outsourcing.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Education
M.S - Operations Management
University of Arkansas
01.2018 - 05.2022
B.S - Management
Park University
Lean Six Sigma Green Belt Certification - undefined
University of South Carolina
Graduate Certificate - Project Management
University of Arkansas
Skills
Strong Communication Skillsundefined
Timeline
Facility Administrator
DaVita Dialysis
01.2022 - 06.2022
M.S - Operations Management
University of Arkansas
01.2018 - 05.2022
Operations Manager
U.S. Air Force
09.2017 - 02.2021
Operations Manager
U.S. Air Force
09.2005 - 08.2017
B.S - Management
Park University
Lean Six Sigma Green Belt Certification - undefined
University of South Carolina
Graduate Certificate - Project Management
University of Arkansas
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