Summary
Overview
Work History
Education
Skills
Timeline
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Cristina Rivera

Conroe,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Sales Floor Supervisor

Burlington
12.2021 - Current
  • Optimized store displays and appearance via strategic merchandising.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.

Service and Operations Manager

Burlington
09.2022 - 10.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

E-Commerce Personal Shopper

H-E-B
01.2021 - 08.2021
  • Maximized efficiency by scanning items quickly and completing as many as 12 orders per hour.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Picked quality and accurate items for hundreds of daily customer orders.
  • Tracked substitutions and informed customers of changes.


Server

Cracker Barrel
04.2018 - 01.2021
  • Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Team Member

Whataburger Restaurants LLC
05.2016 - 03.2017
  • Reached over a hundred guests every day by processing payments, monitoring reward accounts, and resolving service concerns.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Prepared food items to meet recipes, portioning, cooking, and waste control guidelines.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

No Degree -

Sam Houston State University
Huntsville, TX

High School Diploma -

Conroe High School
Conroe, TX
05.2019

Skills

  • Asset Management
  • Operational Efficiency
  • Customer Service
  • Staff Scheduling
  • Team Leadership
  • Organizational Skills
  • Strategic Planning
  • Problem Solving
  • Staff Training
  • Performance Metrics
  • Conflict Resolution
  • Visual Merchandising

Timeline

Service and Operations Manager

Burlington
09.2022 - 10.2023

Sales Floor Supervisor

Burlington
12.2021 - Current

E-Commerce Personal Shopper

H-E-B
01.2021 - 08.2021

Server

Cracker Barrel
04.2018 - 01.2021

Team Member

Whataburger Restaurants LLC
05.2016 - 03.2017

No Degree -

Sam Houston State University

High School Diploma -

Conroe High School

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Cristina Rivera