Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

RALYAH THOMAS

Perry,GA

Summary

Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Hardworking with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management Process improvement Customer service MS Office Planning and coordination Serving expertise Communications Natural foods specialist First Aid/CPR Supervision Organization Problem resolution Team management Project organization Relationship development Insurance billing Food safety understanding Opening and closing procedures

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work History

Sales Consultant

Farmers Home Furniture
Perry, GA
08.2020 - Current
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Supported clients with business analysis, documentation and data modeling.
  • Created detailed sales presentations to communicate product features and market data.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Followed up with existing customers to provide additional support and address concerns.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Responded to telephone and in-person requests for information.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
  • Maximized customer retention by resolving issues quickly.
  • Provided sales and customer service assistance to walk-in traffic
  • Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recorded account information to open new customer accounts.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Set performance goals for individual team members and created reward systems and contests.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Educated crew workers on quality standards throughout construction process.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Prepared contracts and negotiated revisions, changes and additions to agreements with suppliers, clients and subcontractors.
  • Consulted with prospective customers on job specifications and contractual agreements.
  • Facilitated disciplinary action when necessary.
  • Distributed necessary tasks and duties during each shift.
  • Met construction budgets by monitoring project expenditures, identifying variances and implementing corrective actions.
  • Studied building plans and inspected structures to assess material and equipment needs.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Received and processed stock into inventory management system.
  • Prepared variety of different written communications, reports and documents.

Customer Service Representative

Thomas Lawn Care
Perry, GA
03.2014 - Current
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Answered customer calls promptly to avoid long wait times on hold
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Complete and accurate work and keep customer files up to date
  • Kept an eye on things
  • Dealt with a wide range of customer service, operational, and administrative tasks every day
  • Was in charge of high-volume paperwork and worked with the [Type] department to resolve billing and shipping issues
  • Had planned ahead
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.

Personal Care Assistant

Rescare HomeCare
Perry, GA
11.2016 - 06.2018
  • Monitored clients' overall health and well-being and noted any significant changes
  • Kept my personal areas clean and prepared nutritious meals to meet the nutritional needs of my clients
  • Ran errands for customers, including grocery shopping and other essentials
  • Assisted patients with self-administered medications through
  • Kept track of my clients' overall health and well-being, noting any major changes
  • Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship
  • Devised activities that emphasized movement, stretching, and strength development
  • Maintained strong connections within the caregiver community to gain continuous knowledge
  • Kept a close eye on the client's vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor informed
  • Kept the house clean and well-stocked, ran errands, managed laundry, and went grocery shopping once a week
  • Identified specific needs and provided the highest level of care for the patient's well-being
  • Monitored and assisted residents through individual service plans
  • Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely
  • Cleaned residences and care areas to ensure each client's comfort and safety
  • Scheduled daily and weekly care hours for my client caseload
  • Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely
  • Assisted family members in planning healthy meals, purchasing ingredients, and preparing meals to ensure that clients received adequate nutrition
  • Drove patients to and from rehabilitation and daily activities in a wheelchair on a daily basis
  • Did laundry, dusting, dishwashing, and vacuuming, among other things
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
  • Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
  • Completed regular check-ins and progress reports for each client.

Housekeeper

Summerhill Senior Living Community
Perry, GA
02.2019 - 04.2019
  • Removed waste paper and other trash from premises to designated area
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
  • Removed bed sheets and towels from rooms and used cleaning machines pre-treater prior to washing to restore all linens to pristine condition
  • Picked up trash to keep the parking lot and garden areas free of debris
  • Interacted with guests in a positive manner, which increased customer retention by when performing daily job tasks
  • Changed the bed linens and gathered the soiled linens to be washed
  • Watered and replaced past-prime flowers in facility floral arrangements in lobbies and public areas
  • Disinfected and mopped the bathrooms to keep the facilities sanitary and clean
  • Implemented new cleaning processes and team strategies to reduce weekly manpower requirements by hours
  • Did a thorough cleaning of the walls, windows, shades, and curtains
  • Cleaned the walls, carpets, and light fixtures on the spot
  • Worked as part of a team of employees to service rooms on a daily basis
  • Accepted responsibility for all building keys, master keys, and access cards that had been assigned to me
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles
  • All necessary facility and building repairs were documented and reported
  • Increased sales
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Resolved product issue through consumer testing
  • Managed
  • Solved
  • Researched
  • Integrated
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.

Crew Shift Leader

McDonald's
Perry, GA
09.2016 - 11.2017
  • Demonstrated integrity and honesty while interacting with customers, team members and managers
  • Operated drive through windows and sales register quick and efficiently
  • Promptly and empathetically handled guest concerns and complaints
  • Consistently provided friendly guest service and heartfelt hospitality
  • Pleasantly and courteously interacted with customers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Prepared fountain drinks and ice cream items
  • Prepared all food orders within a 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Verified that prepared food met all standards for quality and quantity
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets
  • Handled currency and credit transactions quickly and accurately
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Stored food in designated containers and storage areas to prevent spoilage or cross- contamination
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform
  • Reported to each shift on time and ready to work
  • Performed all position responsibilities accurately and in a timely manner
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
  • Routinely moved and stocked food products weighing up to 50 pounds
  • Diligently restocked work stations and display cases
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed
  • Kept track of employee productivity and offered constructive criticism and coaching
  • Checked the temperature levels in the freezer and refrigerator to ensure proper functionality prior to each shift
  • Trained employees in all aspects of the restaurant, including food preparation, cash handling, and cleaning
  • Was in charge of handling escalated customer complaints in order to provide complete resolutions and increase customer loyalty.

Education

Technical diploma - undefined

Central Georgia Technical College

High School Diploma - Business Management

Perry High School

Associate - Business Management

Central Georgia Technical College
01.2019 - 05.2022

Skills

Product and service knowledge

undefined

Accomplishments

  • CPR
  • Hemodialysis Certficates
  • Quick learner Patient Care
  • Organized multi-tasker Health Education Training Friendly and helpful Medical Records
  • Late-night shift availability
  • Able to lift 50 pounds
  • Fluent in Spanish and English
  • Good with numbers and math
  • Fast and efficient service worker Skilled up-seller
  • Accustomed to shift work Restaurant operations Dedicated team player
  • Certifications
  • Additional Information

Timeline

Sales Consultant

Farmers Home Furniture
08.2020 - Current

Housekeeper

Summerhill Senior Living Community
02.2019 - 04.2019

Associate - Business Management

Central Georgia Technical College
01.2019 - 05.2022

Personal Care Assistant

Rescare HomeCare
11.2016 - 06.2018

Crew Shift Leader

McDonald's
09.2016 - 11.2017

Customer Service Representative

Thomas Lawn Care
03.2014 - Current

Technical diploma - undefined

Central Georgia Technical College

High School Diploma - Business Management

Perry High School

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RALYAH THOMAS