Hi, I’m
Ra'Lyn Mitchell
Birmingham,AL
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
years of professional experience
Work History
ConduentRemote
Technical Support Representative
03.2024 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining a consistent level of service excellence.
TeleperformanceRemote
Patient Service Representative
03.2023 - 12.2023
Job overview
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Greeted and assisted patients with check-in procedures.
Alorica Remote
Healthcare Customer Service Representative
01.2020 - 03.2023
Job overview
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Faulkner University
BBA
12.2024
Jefferson Davis High School
High School Diploma
05.2016
Skills
- Patience and Empathy
- Active Listening
- Behavior Management
- First Aid Certification
- Data Entry
- Payment Processing
- First Call Resolution
- Inbound Customer Service
- Attention to Detail
- Multitasking
- Conflict Resolution
- CRM Software
- Problem Solving
- Adaptability
- De-Escalation Techniques
- Salesforce CRM
Timeline
Technical Support Representative
Conduent
03.2024 - Current
Patient Service Representative
Teleperformance
03.2023 - 12.2023
Healthcare Customer Service Representative
Alorica
01.2020 - 03.2023
Faulkner University
BBA
Jefferson Davis High School
High School Diploma
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