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Detail-oriented Computer Systems Analyst with over 15 years of experience in software quality assurance and a proven track record in developing test specifications, use cases, and test scripts. Skilled in executing manual test cases, tracking defects, and ensuring alignment between technology solutions and business objectives through effective stakeholder collaboration.
Proficient in creating and managing test plans, conducting requirements analysis, and leveraging core competencies in SQL, PL/SQL, MySQL, Core Java, and DB2. Adept at optimizing system design, performing data analysis, and managing network security to drive organizational efficiency.
A highly motivated professional with a strong work ethic, exceptional interpersonal skills, and the ability to thrive in dynamic environments. Known for quickly mastering new tools and technologies, working independently with minimal supervision, and delivering high-quality results in complex projects. Recognized for problem-solving, effective teamwork, and clear communication, ensuring successful project delivery and continuous improvement of organizational processes.

Dynamic Fault Management Engineer with extensive experience at Reliance Jio Ltd, excelling in GSM, VoLTE, and IMS technologies. .

Dynamic Senior Software Engineer with a track record of resolving critical VoLTE and RCS challenges. Skilled in coordinating cross-functional teams and documenting processes to minimize MTTR. Expertise in utilizing tools like Wireshark and Docker to optimize telecom applications.

Job Scheduling:Having 9+ years of experience as mainframe engineer is responsible for the 24/7 availability of the mainframe environment. Responsible for researching and patching newly published security vulnerabilities to ensure the integrity of the environment. Worked on installing and upgrading IBM z/OS and regularly performed z/OS. Monitored and reported on resource CPU & Memory utilization to executives and customers. Provided primary and backup support for multiple z/OS IBM. Participated in planning and implementing projects such as Product upgrades, z/OS Operating System upgrades, Mainframe Processor upgrades, and Disaster Recovery tests. Provided support in managing end - to - end MVS related activities Which includes z/Os 2.2 and 2.3 upgrades and maintenance, DR activities, Parmlib management, Supporting IPL. Worked in multiple accounts with different environments with sysplex and monoplex. Involved in multiple DR activities and z13 processor upgrades. Expertise in applying license keys and monthly CIRATS maintenance. Worked in JES2 and JES3 environments and having Knowledge on MVS commands. Strengths include an extremely short learning curve, adapting to different environments easily, creative result-oriented and solution-focused combined with problem solving. Host status update calls and take update on all projects. Being the Primary On-call Responsible for any technical issues, any doubts and system related issues that arise in the shifts. Team meetings to mentor and discuss any knowledge transfer issues to new team members, team related issues, focus on learning all tools, all processes, and methods for working as Console and Batch Production Control Analyst. I. Have managed the installation of software products on a z/OS system using SMP/E. Identified areas where automation can be done, and successfully automated certain manual processes and reduced chances of human error. Take Part in client meetings to present the Status reports of monitoring late jobs, critical SLA jobs, Manual processes that Team has handled, Number of jobs cancelled per day, number of jobs force completed in a day and other activities done by a PCA. Identify solutions for Batch related or scheduling related issues or escalate / assign to the right team to reduce Batch cycle errors or issues. Creating and Maintaining Documentation for all processes, tool commands and other activities performed by PCA. Managing over 30000 MIPS of mainframe systems spread over several data centres in the NA and Nordic regions. Monitoring Mainframe Batch cycle via CA7 and providing supporting to complete jobs within SLA time frame. First & Second level break-fix support for Mainframe-Infrastructure and its components. Participate as a member of the Service Restoration Team for severity 1 or 2 problems. Experience in mainframe infrastructure encompasses a wide range of skills and essential for managing and optimizing the mainframe environment such as z/OS Management, Job Scheduling ,Performance Monitoring and Tuning, Cloud Services Management.

Ralyn Ralston

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IMS Systems Programmer

IMS Systems Programmer

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Bachelors Degree - Business Administration and Management

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IMS Systems Programmer

IMS Systems Programmer

Bachelors Degree - Business Administration and Management

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