Ram Chander
Las Vegas,NV
Summary
Service-oriented General Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-oriented General Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable General Manager with over 6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Best Western Hotel
LaVerkin, UT
06.2019 - Current
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw product development initiatives from concept through completion stages.
- Mitigated business risks by working closely with staff members and assessing performance.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Formed and sustained strategic relationships with clients.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Manager
Wyndham Hotel
St. George, UT
11.2016 - 05.2020
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned work and monitored performance of project personnel.
- Reviewed contracts before signing them on behalf of the organization.
- Provided leadership during times of organizational change or crisis situations.
- Minimized staff turnover through appropriate selection, orientation and training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Hotel Management
Perth Institute
Perth Australia 09-2009
Skills
- Contract Negotiations
- Quality Management
- Service Quality Improvement
- Staff Supervision
Accomplishments
- Best Western GM Awards 2023
Languages
English
Professional
Hindi
Full Professional
Spanish
Professional
Certification
- General Manager Certificate
- Wyndham Hotel Certificate
- Revenue Management License
References
References available upon request.
Timeline
General Manager
Best Western Hotel
06.2019 - Current
Manager
Wyndham Hotel
11.2016 - 05.2020
Hotel Management
Perth Institute
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