Ram Rajagopal
Tracy,CA
Summary
General Manager, Operations, with a robust 14+ years of experience in supply chain and operations management, showcasing a proven track record of improving operations, designing products, and systems to improve the E2E supply chain. Expert in leveraging data analysis and lean operations to redesign processes, evidenced by leading high-impact projects having an impact of over $400M. Poised to drive future supply chain innovations and operational excellence at scale in the retail and warehousing industry. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits.
Overview
18
18
years of professional experience
Work History
General Manager, Operations
Amazon.com
Stockton, United States
10.2021 - Current
- Launched a $400M automated IXD site in Stockton, recruiting over 3,000 hourly, and 100 salaried employees in 2021. The IXD leads all similar Gen sites in every efficiency, capacity, and safety metric.
- Led the sort council for the IXD network to increase sortation capacity from approximately 77 million in Q4 2023 to 115 million units in Q4 2024. STL for all product, process, and governance improvements, collaborating with ITS, AFT, ACES, MSP, and Ops teams.
- Graduated from the Dawson 549 program in Q1 2024, with a Capstone project to improve forecasting and labor planning efficiency in North America, IB operations. Recommend W0 forecasts from SCOT to improve operational nimbleness and improve labor planning efficiency by 4.5%.
- Led Rapid Improvement Event teams in 2023 to improve the capacity and performance of Gen 4+ IXDs. Process improvement efforts at 6 IXDs improved efficiency by 12.3%, saving approximately $73 million annually.
- STL for the Cost Pillar within rIXDs in 2024/25, overseeing process improvement, capital requests for projects, and weekly execution. Efforts improved rIXD CPLH by 26.6% from Q1 2024 to Q1 2025.
- Led labor planning standardization for rIXDs in partnership with IXD Finance to move from a rate-based model to a CPLH-based model that was ingested for hiring and ramp needs.
Pathways Ops / Sr. Operations /Assistant General Manager
Amazon.com
Phoenix, AZ
05.2017 - 09.2021
- Joined Amazon as a Pathways Operations Manager in 2017, and was promoted to L7 Sr. Manager and Assistant General Manager in 2019 and 2020. Oversaw department and site-wide operations at different first-mile sites before promoting and launching the current site.
- Led a TSSL network project with the AFT Oculus team to calculate decant favorability and implemented layout changes to the Trans In dock. Processing strategies resulting in a 39.4% TPH improvement or ~$15M in annualized savings.
- Led a $25M Ship Sorter retrofit project as the Assistant General Manager to increase the capacity of the site by 40%, and achieve annualized savings of approximately $110M.
- Led the inception, planning, and execution of the first IXD Central Flow team in NA, which is now a 100+ FTR org. Reduced ship sorter recirculation in the IXD network by 4.3% in the first year.
Supply Chain Consultant
Flex
Chennai
07.2010 - 06.2015
- Proposed, designed and implemented workflow automations for deviations in sales order terms, as a part of Order Management optimization that saved over $2M for the organization
- Redesigned the A2A integration between the ERP system and other Manufacturing Execution Systems, improving overall system efficiency by over 95%
- Designed and developed a demand planning application that replaced a 3P demand management tool, saving the company $5M per year in licensing cost
- Implemented a fully automated stock and sell solution for Nokia repair business that enabled real time communication between service centers bettering SLA of 15mins by 98%
ERP Consultant
Akabi Inc.
Bangalore
03.2009 - 07.2010
- Worked as an IT consultant for implementing stock ERP solutions to SMBs, primarily in the order management space and Manufacturing execution system integrations.
Project Engineer
Wipro
Bangalore
09.2007 - 02.2009
- Led the design, analysis, and testing of models for the automotive and CPG industries. Utilized Finite Element Analysis and thermal databases to capture vital statistics of 'die' and models to make design and material recommendations.
Education
Masters - Supply Chain Management and Finance
The Pennsylvania State University
STATE COLLEGE, PA05.2017
Bachelors - Mechanical Engineering
Anna University
CHENNAI05.2007
Skills
- Process Improvement
- Operations Management
- Supply Chain
- Strategic Planning
- Capacity Planning
- People Leadership
- Lean Operations
- Data Analysis
Timeline
General Manager, Operations
Amazon.com
10.2021 - Current
Pathways Ops / Sr. Operations /Assistant General Manager
Amazon.com
05.2017 - 09.2021
Supply Chain Consultant
Flex
07.2010 - 06.2015
ERP Consultant
Akabi Inc.
03.2009 - 07.2010
Project Engineer
Wipro
09.2007 - 02.2009
Masters - Supply Chain Management and Finance
The Pennsylvania State University
Bachelors - Mechanical Engineering
Anna University
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