RAMA MARDINI

Dedicated Political Science graduate with excellent experience in communication and multi-tasking skills. Multilingual student willing to go the extra mile to assist others and easily adaptable to high-pressure situations and professional challenges.

Saint Mary's University at San Antonio                                                                        May 2023

Bachelor of Political Science

3.3

Johnson High school                                                                                                        June 2019

High School Diploma

3.8

Cross-Cultural Health Communication Enhancement Program: During my volunteering experience at Harlandale Clinic, I implemented a comprehensive program that not only provides translation services, but also focuses on enhancing the overall healthcare experience for Arabic-speaking individuals. 

Political Participation and Civic Engagement in the Digital Age: As part of my Political Science degree education, I undertook a project aimed at exploring the evolving dynamics of political participation and civic engagement in the context of the digital age. 

 Administrative Manager - RKA Construction, San Antonio, TX          September 2019 - Current 

• Maintain all projects' files. 

• Communicate with all clients and subcontractors. 

• Support the logistics behind projects. 

 Front Desk Receptionist - Hilton, San Antonio, TX                              July 2022 - November 2022 

• Welcomed guests at front desk and engaged in friendly conversations,  while managing check-in process.

• Practiced multi-tasking and working under the pressure skills by  ensuring that every guest felt welcomed during busy hours. 

• Resolved guest issues and made new reservations by answering multi-line phone system and responding to inquiries. 

• Reported facility and room maintenance problems to appropriate  personnel for immediate remediation.

• Used internal software to process reservations, check-ins and check-outs. 

Front Desk Receptionist - Farmers Insurance, San Antonio,  TX          September 2021 - May 2022  

• Explained advantages, features and disadvantages of various policies to  promote sale of plans, boosting overall sales. 

• Sought out new clients and developed client relationships through  networking, direct referrals, lead databases and cold calling. 

• Displayed consistent, positive attitude towards customers, peers and  other personnel, even during high- stress situations.                                                                                                                                                         

Advertisement Specialist - Laith's Family Dentistry,  San Antonio, TX       April 2021 - June 2021   

• Designed virtual advertisements to attract more patients. 

• Maintained social media presence. 

• Managed marketing campaigns to promote the dentistry's services.                                                                                                                              

Front Desk Receptionist - Saint Mary's University, San Antonio, TX          August 2019 - March 2021  

• Transcribed phone messages and relayed them to appropriate  personnel. 

• Entered students' data into the university's system and updated  information accordingly. 

• Greeted students at the front desk and engaged in conversations in order to match students with the appropriate department for their  concerns. 

• Practiced multi-tasking skills by answering phone calls, while  completing other front desk duties. 

• Granted the opportunity to communicate directly with the University's dean office in order to aid students appropriately.                                                                                                                                          

• STMU Presidential Scholarship Recipient.
• Led a comprehensive research project investigating the socio-economic impact of the Affordable Care Act (ACA) on vulnerable populations.

• Emerging Leaders Club Member
• Political Science Club Member
• Sigma Sigma Sigma Member

Home Health Heartland (May, 2017- August, 2018)

• Provided dedicated and compassionate care to residents. 

• Assisted with daily activities, such as feeding and mobility. 

• Collaborated effectively with nursing staff and other volunteers to ensure a coordinated approach to resident care. 

• Demonstrated flexibility by adapting to various tasks and challenges within the dynamic healthcare environment.

Northside Islamic Center of San Antonio (March, 2019- June, 2020)

• Organized and executed successful events, including fundraisers, cultural celebrations, and educational seminars. 

• Initiated and led educational programs for youth, fostering a positive and enriching environment for learning about Islamic values and  traditions.

• Assisted with administrative tasks, including volunteer coordination, record keeping, and managing schedules for mosque activities.

including volunteer coordination, record keeping, and managing schedules for mosque activities.

Westover Hills Medical Plaza (April,  2021- September, 2022) 

• Provided essential administrative support by managing front desk responsibilities, including greeting  patients, answering phone calls, and  scheduling appointments. 

• Offered guidance and assistance to patients navigating the medical  facility. 

• Conducted follow up calls to patients post appointment to gather feedback on their experience and ensure satisfaction with the provided  healthcare services. 

• Provided translation services between Arabic speaking patients and healthcare professionals.

Harlandale Clinic (June, 2022- July,  2023) 

• Provided translation services between Arabic speaking patients and healthcare professionals, ensuring accurate and effective communication  during medical consultations and  procedures.

• Assisted with administrative tasks, such as appointment scheduling,  medical record maintenance, and patient follow up. 

• Facilitated a clear understanding of medical instructions, treatment plans, and health information.