Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rama Ramazani

Irving

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Sutherland Global
Irving
06.2023 - 07.2025
  • Provided technical support for hardware and software issues across various devices.
  • Assisted customers in troubleshooting network connectivity and performance problems.
  • Documented support tickets using company-specific ticketing system for tracking purposes.
  • Collaborated with team members to resolve complex technical challenges efficiently.
  • Conducted routine maintenance on IT equipment, ensuring optimal performance and security.
  • Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.

IT Support Specialist

AppleOne
Irving
02.2022 - 05.2023
  • Provided technical support for hardware and software issues across various devices.
  • Assisted customers in troubleshooting network connectivity and performance problems.
  • Documented support tickets using company-specific ticketing system for tracking purposes.
  • Conducted routine maintenance on IT equipment, ensuring optimal performance and security.
  • Educated users on software applications and best practices for device usage.
  • Supported onboarding of new employees by setting up IT accounts and access rights.
  • Used remote login tools to assist clients with technical and product questions.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Education

Cyber Security

North Lake College
Irving, TX

Skills

  • Network troubleshooting
  • Hardware diagnostics
  • Software installation
  • Remote support
  • Technical documentation
  • IT equipment maintenance
  • Incident response
  • Problem solving
  • Team collaboration
  • Active listening
  • Technical issues analysis
  • Hardware upgrades
  • MS office proficiency
  • Application installations
  • User credential management

Languages

French
Native/ Bilingual
English
Full Professional

Certification

  • CompTIA Security +
  • Azure Security Engineer Associate
  • Management
  • Health Care IT Support Specialist

Timeline

IT Support Specialist

Sutherland Global
06.2023 - 07.2025

IT Support Specialist

AppleOne
02.2022 - 05.2023

Cyber Security

North Lake College

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