Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Ramada Conley

Henrico,VA - Virginia

Summary

Hardworking Underwriting Technician with over 17 plus years of experience in insurance. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

18
18
years of professional experience

Work History

Underwriting Technician

GEICO
12.2019 - Current
  • Manually calculates rates when appropriate.
  • Exceeded productivity goals, process 10,000 plus policies.
  • Review policies from process report daily and weekly.
  • Worked effectively in fast-paced environments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Processed policyholder request via email in a timely manner.

Human Resources Assistant

GEICO
04.2015 - Current
  • Accurate and timely administration of our selection systems pre-employment testing
  • Contact candidate to remind of testing appointment and inform of passing or failing
  • Schedule MI appointment for candidates
  • Responsible for making new hire packets
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered and directed over 40 outbound and inbound phone calls per day.
  • Tracked various statistics and kept detailed records to support human resources department
  • Assist associates with benefit question
  • Maintained files for hires, terminations and current employee.
  • Prepared weekly non hires lists to be added to permanent records.

Customer Service Representative

GEICO
04.2006 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered 97% of calls

Education

Some College (No Degree) -

Jackson State University
Jackson, MS

Skills

  • Complex Problem-Solving
  • Reconciling Accounts
  • Decision-making
  • Organizational
  • Data entry
  • Multitask
  • Time management
  • Customer Service

Software

Puma, Workday, Oasis, Taleo, Word, Outlook, and Excel

Certification

Yellow Belt

6 Sigma

Timeline

Underwriting Technician

GEICO
12.2019 - Current

Human Resources Assistant

GEICO
04.2015 - Current

Customer Service Representative

GEICO
04.2006 - Current

Some College (No Degree) -

Jackson State University

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Ramada Conley