Ramadan Esmail
Orlando,FL
Summary
- To excel in a dynamic sales career by leveraging my communication and relationship-building skills to drive revenue growth and exceed targets for my organization
- Excellent communication skills, highly proficient in developing sales presentations
- In-depth product knowledge and market analysis.
- Adaptability and resilience in a fast-paced sales environment.
- Team player with a results-driven mindset.
Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style. Multi-talented professional knowledgeable about equipment operation, quality standards and safety hazards. Steps easily into any production position and works hands-on with team members in need of improvement. Versed in documentation, compliance and scheduling.
Overview
7
7
years of professional experience
Work History
Production Supervisor
Toufayan Bakery
Orlando, FL
02.2024 - Current
- Ensured safety regulations were followed by all personnel in the production area.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Created detailed reports outlining progress on various projects.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Maintained accurate records of daily production activities.
- Coordinated resources across multiple teams and projects as needed.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Trained new staff on production processes and procedures.
- Developed and implemented production schedules to ensure timely completion of projects.
- Identified opportunities for process improvements through analysis of existing workflows.
- Customer Service Representative
Commercial International Bank-CIB
, EGYPT
01.2020 - 12.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Vodafone Customer Service
Vodafone
Alexandria, Egypt
06.2021 - 10.2023
- Personalized assistance for plan and device selection
- Technical support and troubleshooting
- Device sales, trade-ins, and accessories
- Resolution of complaints and feedback collection.
Vodafone Professional sales representative
Vodafone
Alexandria, Egypt
06.2019 - 06.2021
- Customer Engagement: Interacting with customers to understand their needs and provide tailored solutions
- Product Knowledge: Demonstrating a deep understanding of Vodafone's products and services
- Team Collaboration: Working with the sales team and store management to achieve sales goals.
Passenger Service Agent
Egyptair Airlines Co. Operations Building
, Egypt
02.2018 - 12.2019
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Greeted passengers and assisted with their inquiries.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Provided assistance to passengers with limited mobility.
- Informed passengers of any changes in flight schedules or other travel related matters.
- Ensured all safety protocols were followed during the check-in process.
- Collected baggage charges and accepted baggage for check-in.
Education
Bachelor of Arts - Geography department
The University of Alexandria at Egypt
01.2019
Skills
- Excellent communication skills
- Developing sales presentations
- In-depth product knowledge
- Market analysis
- Adaptability
- Resilience
- Fast-paced sales environment
- Team player
- Results-driven mindset
- Microsoft Office - Word
- Excel
- PowerPoint
- Outlook
- Production target management
- Schedule Management
- Quality Control
- Worker Training
- Schedule development
- Staff Management
- Inventory Management
- Supply chain distribution
- Quality assurance expertise
- Business Management
- Project Management
- Training and mentoring
- Production Management
Activities
- Sales at ( H&M ) summer 2017
- Sales at (Zara) summer 2018
Languages
English
Professional
Arabic
Professional
Timeline
Production Supervisor
Toufayan Bakery
02.2024 - Current
Vodafone Customer Service
Vodafone
06.2021 - 10.2023
- Customer Service Representative
Commercial International Bank-CIB
01.2020 - 12.2023
Vodafone Professional sales representative
Vodafone
06.2019 - 06.2021
Passenger Service Agent
Egyptair Airlines Co. Operations Building
02.2018 - 12.2019
Bachelor of Arts - Geography department
The University of Alexandria at Egypt
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