Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rama Devi Kurugundala

Lincoln,RI

Summary

Knowledgeable and hardworking with a hands-on style and good grasp of marketing, personnel management, inventory coordination and all other areas of restaurant operations. Excellent skills in maintaining records, planning operations, and administering financial operations. Skilled in controlling food costs and labor hours. Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Dedicated restaurant management professional with solid understanding of good business practices, customer service expertise, and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability. Bringing several years' experience in the industry. Seasoned professional offering solid background building and leading successful restaurant teams handling large volume of customers. Knowledgeable about enforcing safety and cleanliness standards and optimal inventory management strategies. Calm and level-headed in various situations. Seasoned Restaurant Owner with strong background in food service management and operations. Experience includes overseeing all aspects of restaurant performance, from staff recruitment and training to budgeting and financial management. Strengths lie in leadership, problem-solving, customer relationship building, and strategic planning. Previous work led to improved team efficiency, increased customer satisfaction rates and consistently profitable operations. Resourceful Restaurant Owner skilled in managing operations with efficiency and productivity. Successfully navigate the complexities of menu development, staff training, and customer service management to ensure seamless day-to-day operations. Possess strong leadership, problem-solving, and communication skills vital for fostering a positive dining experience and maintaining high staff morale. Excel in strategic planning and adaptability, ensuring business sustainability and growth. Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service. Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals. Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

8
8
years of professional experience

Work History

Restaurant Owner

Chennai Express Indian Restuarent
Cranston, RI
08.2019 - 07.2023
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Oversaw budgeting and financial management.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Researched potential partners in order to expand services offered.
  • Collaborated with other owners on joint ventures and shared resources.
  • Organized events such as trade shows and conferences.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.
  • Developed policies and procedures for the organization.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Served as a liaison between the organization and external stakeholders.
  • Set pricing structures according to market analytics and emerging trends.
  • Participated in meetings with investors regarding financing options for the company.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
  • Led startup and creation of operational procedures and workflow planning.
  • Developed and implemented successful sales strategies to meet business goals.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Managed sales presentations to promote product and brand benefits.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Executed performance reviews to encourage improved productivity for team members.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Structured HR consulting services to support clients during organizational developments and changes.

Restaurant Manager

Priya Indian Cuisine - Manchester
Manchester, CT
02.2015 - 01.2019
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Established policies for cash handling procedures to maximize security measures.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Managed accounts payable, accounts receivable and payroll.
  • Updated computer systems with new pricing and daily food specials.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Trained new employees to perform duties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Distributed food to service staff for prompt delivery to customers.
  • Explained goals and expectations required of trainees.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Education

Bachelor of Science - Computer Science Engineering

Acharya Nagarjuna University, India
India
07-2011

Skills

  • Portioning
  • Promotional planning
  • Labor cost controls
  • Inventory management
  • Menu development
  • Staff hiring
  • Health code compliance
  • Business planning
  • Complaint investigation
  • Building maintenance
  • Sales proficiency
  • Food presentation
  • Delivery scheduling
  • Customer engagement
  • Delivery coordination
  • Financial planning
  • Vendor relations
  • Cost control
  • Waste reduction
  • Schedule coordination
  • Allergy awareness
  • Budget monitoring
  • Schedule management
  • Accounting oversight
  • Sales expertise
  • Staff supervision
  • Portion control

Timeline

Restaurant Owner

Chennai Express Indian Restuarent
08.2019 - 07.2023

Restaurant Manager

Priya Indian Cuisine - Manchester
02.2015 - 01.2019

Bachelor of Science - Computer Science Engineering

Acharya Nagarjuna University, India
Rama Devi Kurugundala