Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ramahalah Coprick

Hinesville,GA

Summary

Hardworking employee with great customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Knowledgeable in Air surveillance and Data Link interface controls and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Successful career history comprising more than 21 years in the United States Air Force Guard. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Delivery Courier

DDI
12.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Verified package information to check for accuracy and completeness.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Handled receipt, storage, identification and delivery of products for clients.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Contacted customers to confirm delivery details and locations.
  • Followed company policies and procedures during shift.
  • Shared information and resources to support problem-solving strategy.
  • Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
  • Increased customer satisfaction ratings 4.9% by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Operations Manager

Soiree Coffee Bar
Dallas, TX
02.2022 - 08.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Established meetings with team members and volunteers to coordinate and plan campaigns.
  • Resolved conflicts between team members regarding scheduling or task assignments.
  • Followed standard infection control protocols to avoid illness or contamination.
  • Identified areas of improvement in existing organizational structures.
  • Provided technical support to customers via email and phone.
  • Participated in internal training programs to expand knowledge and support multiple clients.

Interface Control Technician

United States Air National Guard
05.2001 - 08.2022
  • Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
  • Interpreted test information to resolve design-related problems.
  • Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
  • Attended training committees that wrote training modules for equipment operation and testing.
  • Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
  • Conferred with engineers and designers to investigate and solve failure issues.

Education

Bachelor of Science - Business Administration

Brewton-Parker College
Mount Vernon, GA
06.2005

Skills

  • Surveillance Missions
  • Mission Execution
  • Data Architecture
  • Air Surveillance
  • Critical Thinking
  • Tracking Systems
  • Customer Satisfaction
  • Resolving Shipping and Delivery Problems
  • Materials Storage
  • Delivery and Pickup
  • Policy Implementation
  • Team Leadership
  • Customer Service
  • Problem-Solving
  • Program Administration
  • Payroll Administration and Timekeeping
  • Verifying Data Accuracy
  • Administrative Support Specialist
  • Word Processing
  • Meticulous Attention to Detail
  • Proficient With Microsoft Office
  • Document Preparation
  • File Management
  • Report Generation
  • Project Management
  • Document Processing
  • Excellent Communication Skills
  • Business Administration

References

References available upon request.

Timeline

Operations Manager

Soiree Coffee Bar
02.2022 - 08.2022

Delivery Courier

DDI
12.2020 - Current

Interface Control Technician

United States Air National Guard
05.2001 - 08.2022

Bachelor of Science - Business Administration

Brewton-Parker College

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Ramahalah Coprick