Ramaiya Abrams
Lancaster,CA
Summary
My goal is to become associated with a company where i can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Unemployment Office
Lancaster
10.2022 - 04.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Package Handler
FedEx
Los Angeles, California
01.2022 - 05.2022
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Followed company policies and procedures for secure package handling.
- Maintained clean and organized work area, adhering to safety standards.
- Collaborated with team members to improve workflow and increase productivity.
Kitchen Line Cook
Little Caesars Pizza
Lancaster, California
10.2021 - 01.2022
- Label any stored foods appropriately with date stamps according to health codes.
- Comply with nutrition and sanitation regulations and safety standards.
- Cook menu items in cooperation with the rest of the kitchen staff.
- Ensure that food comes out simultaneously, in high quality and in a timely fashion.
- Prepare ingredients for cooking, including portioning, chopping, and storing food.
- Maintain a clean working environment by sweeping, mopping floors, taking out trash.
- Follow instructions from supervisor regarding any changes in menu items or procedures.
- Adhere to all safety and sanitation regulations within the kitchen area.
- Keep up with current recipes, techniques, and best practices for food preparation.
- Cooked multiple orders simultaneously during busy periods.
Team Member
Kentucky Fried Chicken
Las Vegas, Nevada
04.2019 - 06.2020
- Collaborated with team members to maximize productivity and efficiency.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Looked for ways to go above and beyond job requirements.
Education
Pharmacy Tech Program -
Antelope Valley Adult Education
1220 W Ave JSome College (No Degree) - Business Administration
Antelope Valley College
Lancaster, CAHigh School Diploma -
Learn4life
Lancaster, California11.2023
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Positive and professional
- Strong work ethic
- Problem Resolution
- Microsoft Office expertise
- Store maintenance
- Retail sales customer service
- Prioritization
- High-energy attitude
- Active Listening
- Microsoft Outlook
- Customer Service
- Inventory and stocking
- Counting and Pouring
Certification
AED| BLS|CPR through the American Health Association
NHA pending
Timeline
Customer Service Representative
Unemployment Office
10.2022 - 04.2023
Package Handler
FedEx
01.2022 - 05.2022
Kitchen Line Cook
Little Caesars Pizza
10.2021 - 01.2022
Team Member
Kentucky Fried Chicken
04.2019 - 06.2020
Some College (No Degree) - Business Administration
Antelope Valley College
High School Diploma -
Learn4life
Pharmacy Tech Program -
Antelope Valley Adult Education