Ramakrishnan Nandagopal
Raleigh,NC
Summary
Experienced Deputy Bank manager in a leading private bank. Known for delivering friendly services and personalized attention to all customers. Contribute to achieve branch sales goals by recommending products and services that meet customer needs. Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets. Have experience as Manger-Customer Service Operations, Teller Authorizer Remittance,Teller,Welcome Desk. Handle financial transactions at high-volume branch. Manage deposits, withdrawals, transfers and check cashing; verify customer identification and signature validation. process loan payments.
Overview
18
18
years of professional experience
Work History
Checkout Associate
Target
Morrisville, NORTH CAROLINA
10.2023 - Current
- Greeted customers upon arrival and provided assistance with their purchases.
- Informed customers of current sales promotions and discounts.
- Answered customer questions concerning products or services offered by the store.
- Processed cash, credit card, and debit transactions accurately and efficiently.
- Provided excellent customer service at all times while interacting with shoppers in a friendly manner.
- Balanced cash drawers at end of shifts using accounting software programs.
Deputy Manager
HDFC Bank
09.2014 - 06.2017
- Team leader – Handling a team of executives with Sales and Operations
- Client Experience – Rendering exemplary levels of customer service thereby making banking simple and hassle free for customers
- Developed and implemented organizational system that significantly enhanced monitoring of branch cash controls, regulatory compliance, security and order processing
- Maintaining proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers
- Accepting transfer requests, RTGS, NEFT etc., from customers and ensuring the processing of the same as per time lines
- Managing payment queues to ensure payments are processed within required time frames and that deadlines are met
- Monitor large amount movements and report for any suspicious transactions, maintain AML register
- Reporting of suspense account, deferred account, account payable/receivable, Reconciliation and maintenance of suspense account
- Ensure compliance of KYC, identification of customer and communication of product eligibility and cross selling the same
- Investigate payments to ensure compliance with Sanctions and AML regulations and policy
- Monitoring Large cash deposit / Withdrawal transactions and Reporting of Suspicious transactions
- Timely reporting of Forex transaction to Treasure Mid Office within Cut off times
- Branch customers are adequately serviced and ensure quality customer Service is delivered
Assistant Manager
IndusInd Bank
04.2012 - 07.2014
- Worked as a bank teller and known for delivering friendly service and personalized attention to all customers
- Contribute to achieving branch sales goals by recommending products and services that meet customer needs
- Solid knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and other assets
- Cash handling, customer service, balance drawer, petty cash, and place orders for inventory
- Maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers
- Answer clients’ questions and inform them about different banking products, and services
- Cross-selling the banking products to the customers through counter
- Engaging in conversations with customers, and asking questions in order to build a better understanding of their needs
- Effective service delivery, which would include prompt reply to customer queries and complaints, identifying and implementing initiatives to reduce customer-waiting time
- Improve Customer service by coordinating with the operational staff and ensuring all operational aspects, with respect to the accounts of clients are completed
- Attending all customer queries and resolution of the same within TAT time
- Control on various customer deliverables
Application Support Engineer
Xpress Money
06.2010 - 04.2011
- Company Overview: XM Software Solutions Pvt Ltd, a group company of the renowned UAE Exchange Centre LLC and NMC group, Being member of the UAE Exchange group (one of the largest remittance houses in the Middle East with direct offices across the globe has an excellent track record in catering to the software & IT requirements of its group companies mainly in the fields of Foreign Inward Money Transfer, Foreign Exchange, Travel & Tours, Insurance, Online Share Trading, Mutual Funds and so forth
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
Software Engineer
Capgemini India
02.2010 - 05.2010
- Developed Stored Procedures & Queries
- Developed SQL queries, Tables, Stored Procedures, Functions, Views, Triggers using SQL Server 2005
- Create, Maintain, Modify, and optimize SQL Server databases
Implementation Team Member
Ramco Systems
01.2007 - 05.2009
- Company Overview: Ramco System Limited
- Involved in Transact-SQL Programming
- Developed SQL queries, Tables, Stored Procedures, Functions, Views, Triggers using SQL Server 2000 & 2005
- Involved in Requirement gathering and implementing the Business logic
- Steer the projects through different stages of Testing such as Unit Testing, Integration Testing, and System Testing (QAT), UAT move (User acceptance Test), Production move and providing Production Support
Education
Master of Computer Applications (MCA) -
Anna University
Chennai, IndiaBachelor of Computer Science (BCA) -
Madras University
Chennai, IndiaSkills
- Banking operations
- Branch operations
- Teller Support
- Cash handling expertise
- Team leadership abilities
- Time management proficiency
Softwareknown
Finacle, Finware, Cash In', CMS, Oracle 9i, My SQL, Microsoft Office
Timeline
Checkout Associate
Target
10.2023 - Current
Deputy Manager
HDFC Bank
09.2014 - 06.2017
Assistant Manager
IndusInd Bank
04.2012 - 07.2014
Application Support Engineer
Xpress Money
06.2010 - 04.2011
Software Engineer
Capgemini India
02.2010 - 05.2010
Implementation Team Member
Ramco Systems
01.2007 - 05.2009
Master of Computer Applications (MCA) -
Anna University
Bachelor of Computer Science (BCA) -
Madras University
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