Ramal Iverson
Dallas
Summary
Dynamic leader with a proven track record at Verizon, adept in organizational development and fostering customer relationships. Excelled in driving team performance and sales growth through innovative strategies and effective communication. Skilled in CRM and team motivation, consistently surpassing targets and enhancing client satisfaction.
Energetic and strategic, bringing critical thinking and problem-solving skills to complex organizational challenges. Possesses deep understanding of operational efficiency and stakeholder management, with proficiency in data analysis and project management. Committed to driving impactful improvements and fostering collaborative work environment.
Overview
6
6
years of professional experience
Work History
Chef of Staff
The Cheese Cake Factory
01.2023 - 02.2024
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Developed and executed strategic initiatives for improved company growth and long-term success.
Assistant Manager
Domino's Pizza
03.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Supervise and manage store as well as employers' time labor. At the end of the night my responsibilities also consisted of inventory check followed by locking the store
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Sales Representative Team Leader
Verizon
04.2018 - 02.2019
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Coordinated trade shows and promotional events to showcase products effectively while engaging potential clients in person.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Associate of Arts - Business Administration And Management
Saginaw Valley State University
Saginaw06-2017
Skills
- Organizational development
- Money handling
- Sales software proficiency
- Meeting facilitation
- Team leadership
- Data-driven decision making
- Customer relations
- Team management
- Innovation management
- Team motivation
- Collaborative mindset
- Staff training and development
- Workload management
- Cash handling
- Workforce planning
- Point of sale operation
- Teamwork
- Teamwork and collaboration
- Sales strategies
- Customer service
- Customer relationship management (CRM)
- Customer retention
- Problem-solving
- Retail operations management
- Retail operations
- Staff development
- Customer engagement
- Problem-solving abilities
- Sales process
- Sales reporting
- Solution selling
- Employee performance evaluations
- Sales strategy
- Excellent communication
- Critical thinking
- Employee performance evaluation
- Project management abilities
- Organizational skills
- Sales training
- Team collaboration
- Client acquisition
- Active listening
- Networking skills
- Decision-making
- Planning and prioritization
- Business development
Full Football Scholarship
In the year of 2013 I graduated from the blue ribbon High School by the name of Olentangy, before receiving a full athletic scholarship to play football at the University of Saginaw Valley State University in which I attended for four years.
Timeline
Chef of Staff
The Cheese Cake Factory
01.2023 - 02.2024
Assistant Manager
Domino's Pizza
03.2021 - 04.2022
Sales Representative Team Leader
Verizon
04.2018 - 02.2019
Associate of Arts - Business Administration And Management
Saginaw Valley State University
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