Ramal Kelley
Manteca,CA
Summary
To obtain a position in which my skills and outgoing personality are utilized to their fullest potential and will be most productive for my employer in a positive and lucrative manner Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
TCI Transportation Services
Tracy, CA
02.2024 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Developed and implemented policies and procedures to improve operational efficiency.
- Supervised the training of new hires in dispatching protocols and processes.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Investigated customer inquiries regarding delivery status or delays.
- Implemented strategies for improved route optimization across all areas of operation.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Established strong working relationships with external vendors to facilitate efficient delivery operations.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Provided feedback on individual performance reviews for each dispatcher under their supervision .
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
Dispatch Supervisor
RYDER INTERGRADED LOGISTICS
Stockton, CA
02.2023 - 02.2024
- I supervise a staff of 3 dispatchers and 30 professional drivers
- I organize the schedule weekly
- I handle the accounts payable/receiveable
- I schedule the daily, weekly, and monthly maintenance of trucks and trailers
- I also train employees in Management Leadership
- I organize Team Building events
- I also handle all Emergency Procedures and accidents/ accident reports
- I also manage all Inventory.
Overnight Supervisor
Lowe's Home Improvement
Fresno, CA
07.2022 - 02.2023
- I supervise a staff of 20 associates, that receive incoming shipments as well as replenishing the store after hours.
Receiving Administrator
Ferguson
Stockton, CA
05.2021 - 02.2022
- Receiving various products and maintaining high attention to detail in all reports
Testing Administrator
U.S. Department of Education
Concord, California
01.2021 - 02.2021
- Assisting examiners by troubleshooting technical issues
HR Assistant
Amazon
Fremont, California
03.2020 - 12.2020
- Assisted the HR Manager in workforce staffing with onboarding solutions.
Testing Administrator
U.S. Department of Education
Concord, California
02.2020 - 03.2020
- Assisting examiners by troubleshooting technical issues
Receiving/Auditor/Data Entry Clerk/General Warehouse Assistant
BestBuy
San Leandro, California
10.2019 - 02.2020
- Auditing shipping and receiving, data entry of various products, analyzing data received, forklift driving
Inside Sales/Marketing/Advertising/Shipping & Receiving
Granberg International
Pittsburg, California
11.2018 - 09.2019
- Closing sales and creating sales reports, analyzing incoming sales and the productivity of the company sales program, creating marketing strategies and advertising plans to drive an increase of revenue, maintaining inventory control with high attention to detail, shipping and receiving of various products
Assembler/Computer Technician
Lam Research
Livermore, California
08.2014 - 12.2014
- Assembling computers and troubleshooting major issues with stringent attention to detail
Sales Executive/Inside Sales/Logistics Supervisor
First Rate Resources
San Jose, California
01.2012 - 05.2014
- Providing outstanding client services, product and service advertising
Sales/Personal Trainer
Bally Total Fitness
San Jose, California
09.2007 - 10.2009
- Clerical and office duties, selling products including athletic apparel, food & beverage, and membership, personal training and teaching exercise techniques, nutrition guidance
Education
BA in Business Administration -
San Jose State University
06.1997
General Education -
Georgia Tech University
06.1995
College Prep in General Studies -
Archbishop Mitty College Prepatory
06.1993
Skills
- Coaching sports
- Personal fitness
- General carpentry
- Automotive maintenance
- Operating electronic & manual pallet jacks
- Ability to work effectively in both an individual and team environment
- Microsoft Office Suite: Word, Excel, PowerPoint
- Proven ability to handle highly sensitive information and situations with discretion and diplomacy
- Provide quality products and service while under pressure
- English
- American Sign Language (ASL)
- 5 years retail management and team development experience
- Punctual
- Strong analytical, customer service, and creative problem-solving skills
- Ability to multitask effectively
- Management
- Human Resources
- Leadership
- Employee Orientation
- Office Management
- Event Planning
- Recruiting
- Data Analysis
- Interviewing
- Administrative Experience
- Merchandising
- Account Management
- Microsoft Word
- Microsoft Outlook
- Logistics
- Data entry
- Microsoft Excel
- Phone etiquette
- ERP systems
- Accounts payable
- Inside sales
- Customer service
- Supervising experience
- Account management
- Human resources
- Analysis skills
- Data analysis skills
- Clerical experience
- Windows
- Transportation management systems
- Forklift
- Assembly
- Office management
- Marketing
- Sales
- Front desk
- Warehouse management system
- Problem management
- Retail sales
- B2B sales
- Quality control
- Research
- Social media management
- Project management
- Restaurant experience
Certification
- Forklift Certification, 05/01/22, 10/01/26
- Driver's License, 05/01/22, 10/01/26
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatch Supervisor
TCI Transportation Services
02.2024 - Current
Dispatch Supervisor
RYDER INTERGRADED LOGISTICS
02.2023 - 02.2024
Overnight Supervisor
Lowe's Home Improvement
07.2022 - 02.2023
Receiving Administrator
Ferguson
05.2021 - 02.2022
Testing Administrator
U.S. Department of Education
01.2021 - 02.2021
HR Assistant
Amazon
03.2020 - 12.2020
Testing Administrator
U.S. Department of Education
02.2020 - 03.2020
Receiving/Auditor/Data Entry Clerk/General Warehouse Assistant
BestBuy
10.2019 - 02.2020
Inside Sales/Marketing/Advertising/Shipping & Receiving
Granberg International
11.2018 - 09.2019
Assembler/Computer Technician
Lam Research
08.2014 - 12.2014
Sales Executive/Inside Sales/Logistics Supervisor
First Rate Resources
01.2012 - 05.2014
Sales/Personal Trainer
Bally Total Fitness
09.2007 - 10.2009
BA in Business Administration -
San Jose State University
General Education -
Georgia Tech University
College Prep in General Studies -
Archbishop Mitty College Prepatory
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