Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Hi, I’m

RAMAN SALIU

Atlanta,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
years of professional experience
1
Certification

Work History

Tricord Global Services

Customer Service Representative
06.2021 - Current

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

UPS Customer Center

Customer Service Agent
05.2018 - 06.2021

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Contacted customers to return routine and general calls promptly.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Tracked customer service cases and updated service software with customer information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Westside Market NYC

Customer Service Cashier
09.2016 - 04.2018

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Referred to price sheets and special sale bulletins to enter price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Houdegbe North American University, Benin
Cotonou, Benin

Bachelor of Science from Business Administration
07.2013

Republique Francaise
Ibadan, Nigeria

Diploma DELF A1 & A2 from French Language And Literature
05.2014

Skills

  • Data Collection
  • Call Center Operations
  • Microsoft Outlook
  • Spreadsheets
  • Materials Transport
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Administrative Support
  • Proofreading
  • Computer Proficiency
  • Information Security
  • Scheduling
  • Complaint Resolution
  • Data Entry
  • Appointment Scheduling
  • Paperwork Processing
  • Conflict Resolution
  • Route Management
  • Delivery Scheduling
  • Money Handling Abilities
  • Client Relations
  • Product Sales

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • DELF A1 Training - February 2013 - July 2013
  • DELF A2 Training - September 2013 - March 2014

Timeline

Customer Service Representative

Tricord Global Services
06.2021 - Current

Customer Service Agent

UPS Customer Center
05.2018 - 06.2021

Customer Service Cashier

Westside Market NYC
09.2016 - 04.2018

Houdegbe North American University, Benin

Bachelor of Science from Business Administration

Republique Francaise

Diploma DELF A1 & A2 from French Language And Literature

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RAMAN SALIU