Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raman Sandhu

Summary

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Concierge

Alaska Airlines
05.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Trained new concierge staff, ensuring consistent high level of service across team.

Customer Service Agent

Swissport
08.2022 - 03.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Increased repeat business through personalized interactions and building rapport with customers.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
  • Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.

Receptionist

Swissport
06.2019 - 08.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.

Supervisor

Qdoba
03.2018 - 05.2019
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Collected, arranged, and input information into database system.

Education

Associate in Arts (A.A.) -

Highline College
Des Moines, WA
06.2022

High School -

Tyee High School
SeaTac, WA
06.2019

Skills

    Highly Adaptable

    Time Management

    Data Entry

    File Organization

    Multi-line phone operation

    Strong Organization

    Staff Management

    Goal-Oriented

    Training and mentoring

    Maintenance Oversight

    Cultural Awareness

    Customer Relations

Languages

Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer Service Agent

Swissport
08.2022 - 03.2023

Concierge

Alaska Airlines
05.2022 - Current

Receptionist

Swissport
06.2019 - 08.2022

Supervisor

Qdoba
03.2018 - 05.2019

Associate in Arts (A.A.) -

Highline College

High School -

Tyee High School

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Raman Sandhu