Ramana B
Middletown,DE
Summary
Senior Salesforce Software Engineer with 9+ years of experience in designing, customizing, developing, testing and releasing web-based applications using the Salesforce.com platform.
Overview
12
12
years of professional experience
Work History
Sr. Salesforce Developer
Rocket Mortgage
MI
04.2022 - Current
- Designed and developed complex, multi-step user interfaces using Lightning Web Components (LWC) and OmniScript to address dynamic business requirements.
- Built and configured scalable Salesforce solutions using Lightning App Builder, Lightning Flows, Apex Classes, Apex Batches, Triggers, Validation Rules, Reports, and Dashboards.
- Created and maintained real-time and batch data processing solutions leveraging Platform Events, Queueable Apex, Change Data Capture (CDC), and Lightning Message Service.
- Developed and maintained Salesforce integrations with external systems via REST and SOAP APIs, ensuring seamless data exchange across platforms.
- Deployed OmniStudio components using IDX Workbench, Vlocity Build Tool (VBT), and Salesforce CLI, enabling smooth release management.
- Implemented Continuous Integration/Continuous Deployment (CI/CD) pipelines for Salesforce development using GitHub, Bitbucket, SFDX, and Azure DevOps.
- Customized and enhanced Salesforce Experience Cloud (Communities) with LWC and OmniStudio, improving user experience for internal and external audiences.
- Mentored junior developers, conducted code reviews, enforced Salesforce coding standards, and ensured compliance with WCAG 2.1 accessibility guidelines.
- Authored and maintained detailed technical documentation including Apex standards, OmniScript design patterns, and integration architecture guides.
- Actively participated in Agile Scrum ceremonies using JIRA and Confluence, ensuring the delivery of Salesforce features in iterative development cycles.
- Collaborated with cross-functional business teams and stakeholders to translate requirements into high-quality, scalable Salesforce solutions.
- Stayed updated with OmniStudio and Salesforce platform enhancements to drive continuous innovation and solution optimization.
- Customized and integrated Salesforce with third-party agency applications, ensuring seamless data flow and process automation between agencies using SOAP/REST, External Credentials, Platform Events, Change data capture.
- Strong understanding of Salesforce architecture, data model, security model, and best practices for scalability and performance optimization.
- Adept at collaborating with cross-functional teams, stakeholders, and end-users to gather requirements and deliver tailored Salesforce solutions.
- Spearheaded the migration of legacy data into Salesforce, ensuring data integrity and establishing an efficient data management system.
- Conducted regular code reviews and performed system testing to ensure the stability and reliability of Salesforce applications.
- Worked in CI/CD pipeline pace using Azure DevOps.
- Provided end-user training and documentation to facilitate smooth adoption and utilization of Salesforce features.
- Developed Lightning Web Components (LWC) to enhance the user experience within the Experience cloud in conjunction with javascript, react JS, css, html.
- Worked on data migration and data cleanup initiatives, ensuring accurate and reliable data for efficient reporting and analytics.
Sr. Salesforce Developer
California Governor's Office of Emergency Services
01.2020 - 03.2022
- Worked as Senior Salesforce Software Engineer, performing multiple roles: Salesforce Developer, Administrator, Business Analyst, Release Manager, and Quality Analyst; engaged in technical design discussions collaborating with Sales, Marketing, Business Operations, Account Management, Finance, IT, and Engineering teams.
- Supported CalOES's MARS application and built customized Experience Cloud portals for multiple agencies; designed and implemented custom Salesforce solutions with Apex triggers, batch apex, schedulable/queueable apex, Visualforce pages, Screen Flows, Lightning Web Components (LWC), and Aura framework, improving productivity by 30%.
- Designed apex classes, triggers, Visualforce pages, LWCs, Aura components, ReactJS/Next.js front-end elements, and UI with CSS, HTML, JavaScript, tailored to meet business needs across multiple departments.
- Worked with Standard and Custom Objects (Account, Contact, Lead, Opportunity, Opportunity Products, Activities), developed event-driven integrations using SOAP, REST, Apex REST, and Bulk APIs, and maintained system integrations with middleware, interface diagrams, and functional designs.
- Implemented automation using Formula Fields, Validation Rules, Workflows, and Process Builders, Visual/Screen Flows, Workflow Approvals, and Web-to-Lead processes, converting leads into custom Client objects.
- Worked extensively with AppExchange products including Task Ray, Cirrus Insight, Exact Target, Campaign Monitor, GetFeedback, Clari, Zoom Info, Cloudingo, Celigo, Netsuite, Hub spot, LeanData, and Crayon; implemented Pardot with automation rules, Engagement Studio, landing pages, forms, and handlers.
- Transitioned business processes and users to Lightning Experience, customized analytics using Salesforce Einstein Analytics (dashboards, dataflow, datasets, lenses), and scheduled Apex Batch jobs with optimized SOQL/SOSL queries.
- Wrote Apex Test Classes, deployed code to production after Sandbox testing, experienced in production support, ticket resolution, environment refreshes, user training, and working with both Agile Scrum and Waterfall methodologies.
- Built and deployed solutions using CI/CD pipelines with Azure DevOps and Flosum, utilizing Change Sets, ANT, Force.com IDE, and VS Code, transitioning development from Eclipse to Visual Studio Code.
- Demonstrated strong multitasking skills, effectively handling multiple projects and ensuring seamless deployments, integrations, and cross-functional collaboration.
Sr. Salesforce Developer
Fox Corporation
NY
02.2017 - 12.2019
- Designed and developed Visualforce pages, Apex classes, triggers, custom objects, and fields to manage student registration, login, request submissions, entitlement validation, and access restrictions using profiles, roles, and groups.
- Built a Lead Management System and Financial Aid Portal using Apex, Visualforce, CSS, HTML, JavaScript, and REST callouts; integrated external systems via SOAP, REST, and Streaming APIs, and managed packages like GetFeedback, CampaignMonitor, and Cloudingo.
- Configured and customized Live Agent for the student service team; implemented UI components using CSS, HTML, JavaScript, Visualforce components, and designed page layouts, formula fields, validation rules, workflows, approval processes, reports, and dashboards for operational reporting.
- Developed a support portal using Sites, implemented Web-to-Lead, Lead conversion to custom client objects, email triggers, Visual Flows, and scheduled Apex Batch jobs to automate enrollment and service processes; created VF and HTML email templates for customer communications.
- Proficient in Agile Scrum methodology; conducted unit testing with Apex test classes, managed data migration using Data Loader, performed deployments via Change Sets, ANT, and Force.com IDE, and served as Release Coordinator/Manager for project releases.
Salesforce Developer
Sutherland Healthcare Solutions
HYD, India
01.2013 - 04.2015
- Implemented Round-Robin method for lead, opportunity, and case assignment.
- Worked with Dupe Blocker, automated lead conversion and Apex code deployment.
- Designed and implemented lead, opportunity, and case assignment rules using Round-Robin logic; managed Dupe Blocker, automated lead conversion processes, and deployed Apex code across Salesforce environments.
- Automated critical business processes using Apex Scheduler, developed public-facing websites with Force.com Sites and Communities, and created scalable solutions with Apex, Visual force, custom objects, workflows, email alerts, and AppExchange/third-party integrations.
- Integrated Salesforce with external services through REST/SOAP/WSDL callouts, led data migration efforts using Data Loader and Excel Connector, and maintained system consistency through Dynamic Apex, validation rules, roll-up summary fields, and CRM configuration changes (Pick lists, Record Types, Tab and Field-Level Security).
- Managed sandbox environments, performed end-to-end development, testing, documentation, and deployment activities; served as Release Manager for projects while collaborating across cross-functional teams, demonstrating strong adaptability, attention to detail, and effective communication skills.
Education
Master of Science -
Campbellsville University
Louisville, KY01.2016
Bachelor of Technology -
Jawaharlal Nehru Technological University
Hyderabad, India01.2012
Skills
- Apex Classes & Triggers, Visualforce pages, Lightning Web Services, Lightning Web Components, Aura Framework, SOQL, SOSL, Data Loader, Workflows, Flows, Einstein Analytics, Scheduled & Batch Apex, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse
- Forcecom IDE, HTML, CSS, JQuery, React JS, Nextjs, AJAX, WSDL, XML, SOAP, REST, MetaData API, Apex, JavaScript, C, C, Sublime, Maven's mate, Tableau, JIRA, Change Sets, ANT, Postman, VSCode, NetSuite, Pardot, HubSpot, LeanData, Crayon, Tortoise, Apache, Git, Azure Devops, Flosum, Agile Methodology, Waterfall
Timeline
Sr. Salesforce Developer
Rocket Mortgage
04.2022 - Current
Sr. Salesforce Developer
California Governor's Office of Emergency Services
01.2020 - 03.2022
Sr. Salesforce Developer
Fox Corporation
02.2017 - 12.2019
Salesforce Developer
Sutherland Healthcare Solutions
01.2013 - 04.2015
Master of Science -
Campbellsville University
Bachelor of Technology -
Jawaharlal Nehru Technological University
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