Ramanan Natarajan
Edison,NJ
Summary
Head of Cloud and Infrastructure services with extensive experience across banking, financial services, retail, and media sectors. Managed portfolios exceeding $100M in cloud transformation, driving consistent revenue growth through strategic planning and customer relationship management. Expertise in P&L management, presales, and large deal closures, specializing in Google and AWS Cloud services.
Overview
28
28
years of professional experience
Work History
Public Cloud Customer Success Leader
BFSI
Edison, NJ
10.2017 - Current
- Led cloud transformation programs worth over $100 million for various clients.
- Conducted steering committee meetings and scrum calls to enhance program governance.
- Identified and onboarded key leaders, architects, and project managers for critical cloud initiatives.
- Partnered with public cloud providers (GCP, AWS, Azure) to drive strategic cloud solutions.
- Supported presales efforts through proposals and pricing reviews for large deals.
- Achieved revenue targets and improved gross margins through effective P&L management.
- Facilitated monthly and quarterly leadership connections with key customers and TCS executives.
- Secured major wins in cloud services for clients such as Wyndham, Trimark, and NMIC.
Program manager – Hybrid Cloud Transformation
John Wiley and Sons Inc.
Somerset, NJ
12.2013 - 09.2017
- Directed large hybrid cloud transformation program, overseeing DC/cloud migration and process transformation.
- Migrated over 350 applications across 2,500 servers, managing approximately 2 PB of data.
- Facilitated steering committee meetings and program governance reviews to ensure project alignment.
- Achieved annual customer savings of $2 million through closure of legacy data centers.
- Implemented 10 major ITSM processes utilizing TCS ITSM product Cloudplus.
- Managed organization-wide communications for critical rollouts, enhancing stakeholder engagement.
- Led team of 60 professionals within a $12 million budget, ensuring project efficiency and success.
- Identified new growth opportunities, contributing to increased revenue generation.
Delivery manager, Infra hosting and operations
Nielsen Inc.
Oldsmar, FL
04.2008 - 11.2013
- Single point of contact to customer for operational and tactical issues
- Monitor SLAs and key performance indicators on a daily basis to ensure compliance
- Define operational targets to individual towers to achieve and exceed KPIs and SLAs
- Drive automation projects and service improvement initiatives
- Monthly review of revenue, costs and the gross profit margin
- Manage and oversee timely resolution of major infrastructure outages/incidents
- Identify new opportunities and drive preparation of bids for the same
- Technology refresh projects to drive increased virtualization of compute environment
- Monitor the adherence of various teams on compliance to audit controls
- Review presentations with leadership team prior to weekly, monthly and quarterly reviews
- Team size: 350
- Budget: $40 million
- Some Key Accomplishments
- 50% increase in operating margin through automation and improvement initiatives - $10 million annualized savings
- Won projects worth $5 million that includes new business integration, Transformation etc.
Manager, Database management
Norwich Union
Norwich, UK
02.2007 - 03.2008
- Managed a team of 16 DBAs that supported Oracle, SQL Server, DB2 UDB, DB2 on z/OS
- Completed smooth transition from incumbent team. Enabled 200% increase in service levels
- Identified opportunities to consolidate database servers to reduce license costs
- Liaison with vendors for operational issues, bugfixes and patches
- Weekly team meetings to review SLA compliance, project status, service improvement plans
- Participate in shift huddles to review handover/takeover activities
- Disaster recovery activities for mission critical applications as per planned DR drill schedule
- Identified a number of obsolete databases and unused files to reclaim about 30 TB
Manager, Database management
Lexmark international
Lexington, KY
02.2006 - 01.2007
- Managed database teams supporting Oracle, SQL server, Informix and DB2 UDB. Team size: 10
- Prepared transition project plan, drove transition meetings
- Prepared Knowledge transfer checklists, inputs for operational manuals and work instructions
- Conducted playback sessions to ensure that the quality of KT was reviewed and validated
- Participated in the migration of 400+ servers from old DC to new DC
- Review work instructions and operational manuals prepared by team members
- Daily review of SLAs with the team and ensures compliance
Lead Mainframe DB2 DBA
Best Buy co. Inc.
Minneapolis, MN
07.2001 - 01.2006
- Lead mainframe DB2 DBA for a team of 6 resources for a large US based electronics retailer.
- Reduction of 100 MIPS by optimizing long running queries and database maintenance jobs
- Executed a number of automation projects to improve the team productivity by 150%
- Prepare maintenance jobs like REORGs, RUNSTATS and backup jobs for new databases
- Attend CAB meetings to present change requests and get approvals
- Identified a number of database tuning opportunities to prepare for Holiday season support
Project coordinator and developer
American Express international
Sydney, Australia
04.1999 - 06.2001
- Co-ordinate multiple mainframe based enhancement projects as part of Application development and support engagement for a major credit card company’s Asia pacific IT organization.
- On time delivery of 5 major enhancement projects and 20 minor enhancement projects
- Prepare project charter for new projects
- Prepare project plans, review them with stakeholders and obtain buy-in
- Weekly status report to management on project status and highlight risks
Mainframe COBOL Developer
Nedcor Bank
, South Africa
08.1997 - 03.1999
- Part of a major development project to re-platform insurance applications for a South Africa based insurance firm from Mantis/Supra based environment to client-server architecture with VB front end and DB2 z/OS at the database layer.
- Coding as per low level design specs
- Unit testing of code
- Participate in peer reviews and incorporate review comments on code
- Identify opportunities for automating code and write REXX based scripts for the same
- Developed a number of scripts to automate code development
Education
Bachelor’s Degree - Computer Engineering
Coimbatore Institute of Technology
IndiaSkills
- Leadership and people management
- Program management
- Pre-sales and P&L ownership
- Resource allocation
- Cloud transformation and automation
- Infrastructure assessment and modernization
- AWS, GCP and Azure expertise
- DevOps practices
- Database management (Oracle, DB2, Informix)
- Mainframe and Linux systems
Timeline
Public Cloud Customer Success Leader
BFSI
10.2017 - Current
Program manager – Hybrid Cloud Transformation
John Wiley and Sons Inc.
12.2013 - 09.2017
Delivery manager, Infra hosting and operations
Nielsen Inc.
04.2008 - 11.2013
Manager, Database management
Norwich Union
02.2007 - 03.2008
Manager, Database management
Lexmark international
02.2006 - 01.2007
Lead Mainframe DB2 DBA
Best Buy co. Inc.
07.2001 - 01.2006
Project coordinator and developer
American Express international
04.1999 - 06.2001
Mainframe COBOL Developer
Nedcor Bank
08.1997 - 03.1999
Bachelor’s Degree - Computer Engineering
Coimbatore Institute of Technology
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