Ramandeep Kaur
Cypress,TX
Summary
Accomplished educator with a track record of enhancing student engagement and high-performing Cashier Supervisor focused on helping front-line staff handle high work volumes with skill and positivity. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Teacher
Cy Fair Independent School District
08.2018 - Current
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Created lessons and online testing materials to facilitate remote learning.
Self Checkout Cashier
Kroger
05.2023 - 11.2023
- Assisted customers with self-checkout machine operations.
- Described products and services in detail to answer customer questions.
- Engaged with customers and offered assistance upon entry into store.
- Diagnosed issues with self-checkout machines and manually processed transactions.
- Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier Supervisor
Food Town
07.2011 - 07.2018
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Customer Service Representative
Food Town Grocery Stores
07.2011 - 07.2018
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Bachelor of Science - Mathematics
University of Houston
Houston, TX08.2018
Skills
- Group Instruction
- Lesson Planning
- Behavior Management
- Alternative Learning Methods
- Data Collection
- Technology Integration
- Data Entry
- Paperwork Processing
- Payment Processing
- Active Listening
- POS System proficiency
- Bank Deposit Preparation
- Policy Enforcement
- Workflow Coordination
- Cash handling expertise
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Self Checkout Cashier
Kroger
05.2023 - 11.2023
Teacher
Cy Fair Independent School District
08.2018 - Current
Cashier Supervisor
Food Town
07.2011 - 07.2018
Customer Service Representative
Food Town Grocery Stores
07.2011 - 07.2018
Bachelor of Science - Mathematics
University of Houston
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