Ramandeep Sidhu
Renton
Summary
Assistant Manager with strong background in customer service and inventory management. Demonstrated ability to resolve inquiries efficiently and improve customer satisfaction through strategic problem-solving. Proven track record in maintaining billing accuracy and optimizing operational processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manger
Little Caesars Pizza
Shoreline
10.2025 - Current
- Assisted in daily operations and ensured smooth restaurant functioning.
- Managed inventory levels and coordinated supply orders for fresh ingredients.
- Trained new staff on customer service standards and food preparation techniques.
- Supported team in maintaining cleanliness and food safety protocols.
- Handled cash register operations and processed customer transactions efficiently.
- Collaborated with management to implement promotional strategies for menu items.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Participated in team meetings to discuss performance and operational improvements.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Technical Sales Representative
Voysus Connection experts
Scarboough
06.2025 - 10.2025
- Contacting existing water heater rental customers, identifying the type of equipment they use to heat their residential and business units, and selling heating (furnace), cooling (AC), plumbing, and electrical protection plans to maintain sales relationships with existing clients. Selling water heaters to existing and new clients by analyzing various requirements for the type of units and clients' preferences, and advising the clients about the benefits, features, cost-effectiveness, price, and installation charges of the water heater. Estimating the costs of installing, inspecting, maintaining, repairing, and replacing equipment or services (water heaters, furnaces, air conditioning units, water purifiers, HVAC, plumbing, electrical, and protection plans). Handling customer service inquiries from existing and new customers across Canada to provide services that suit the customers' water heaters, furnaces, air conditioning units, water purifiers, HVAC, plumbing, and electrical needs. Setting up HVAC (Heating, Ventilation, and Air Conditioning) appointments to give the customers a presentation under a free quote on a brand-new air conditioning unit or furnace with different options (rental, buyout, finance, etc.). And the visit may cover, to illustrate the benefits of having a water purification system installed, by conducting a water purification test, if the customer is interested. Upgrading existing customers to a combo plan for better value by understanding clients' needs and assisting in the selection of products and services that best suit their needs. Maintaining updated technical product or service knowledge to describe the features and benefits to customers, and to answer questions that the clients may have about the products or services.
Billing Analyst
Reliance
Scarborough
02.2025 - 06.2025
- Processed billing transactions using advanced billing software systems.
- Reviewed customer accounts for accuracy and discrepancies regularly.
- Collaborated with finance team to resolve billing inquiries efficiently.
- Strong analytical skills in SAP ISU data. Analyzing issues in Billing & Invoicing process.
Experience in business functions such as meter reading, meter data management, scheduling, billing, invoicing, and billing rates configuration.
Prepares source data for computer entry by compiling and sorting information.
Establishes entry priorities. Processes customer and account source documents by reviewing data for deficiencies.
Resolve deficiencies by using standard procedures, or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner, according to the screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or re-entering data.
Combines data from both systems when account information is incomplete.
Education
Post-Graduate Diploma - Office Administration & Health Services
Centennial College
Canada04-2021
Skills
- Inventory management
- Customer service
- Sales strategy
- Technical product knowledge
- Billing accuracy
- Relationship building
- Data analysis
- Cash handling
- Strategic thinking
- Multitasking and organization
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Spanish
Elementary
Certification
Washington State Food Worker Card
Timeline
Assistant Manger
Little Caesars Pizza
10.2025 - Current
Technical Sales Representative
Voysus Connection experts
06.2025 - 10.2025
Billing Analyst
Reliance
02.2025 - 06.2025
Post-Graduate Diploma - Office Administration & Health Services
Centennial College