Ramandeep Singh
Easton,PA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Advanced Technical Support Representative
Shift4 Payments
01.2023 - Current
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Order FIller, and Battery Room operator
Walmart E-Commerce Center
10.2020 - 01.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
Customer service associate/IT, help desk support
Pilot Flying J
09.2017 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Diploma -
EAHS
Easton, PANo Degree - Information Technology
Northampton Community College
Bethlehem, PASkills
- Customer Experience
- Customer Interaction
- Hardware and Software Configuration
- Support End-Users
- Troubleshooting Network Issues
- Customer Communication and Empathy
- Microsoft Windows and Office
- LAN and WAN Assessment
- Resolve Technical Problems
- Bilingual
- Collaborative Team Player
- Issuing Tickets
Affiliations
- Shift4 Cares Marketing team member.
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Advanced Technical Support Representative
Shift4 Payments
01.2023 - Current
Order FIller, and Battery Room operator
Walmart E-Commerce Center
10.2020 - 01.2022
Customer service associate/IT, help desk support
Pilot Flying J
09.2017 - 10.2020
Diploma -
EAHS
No Degree - Information Technology
Northampton Community College