Summary
Overview
Work History
Education
Skills
Timeline
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Ramani Sidhu

Wimauma

Summary

Customer Focus Seeking customer service position in which my 25 plus years of valued added experience as a customer-service-focused team leader will be a valuable asset .My skills and abilities includes- Strong team builder and team leader in a customer services environment. Excellent ability to communication effectively with both clients and Staff members. . Highly organized, with superior problem-solving and analytical abilities. Significant experience in successful recruiting, staffing and training. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

17
17
years of professional experience

Work History

Office Manager

Lopes Tree Service Inc
07.2017 - Current
  • Carried out general administrative duties, including monitoring emails, phone calls for Regular and urgent requests, Schedule weekly appointments, Submit proposals and send out billing invoices
  • Handled bill paying and bank deposits
  • Processed payroll weekly and assisted with hiring
  • Assisted clients with landscape designs.

Lead Supervisor

Eastern
09.2014 - 05.2016
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Followed communication “scripts” while handling different topics identified customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engaged with customers by taking the extra mile
  • Trained and worked closely with all new hires.

Store Manager

Charlotte Russe Inc
01.2011 - 06.2014
  • Directed and developed staff of 20 plus team members
  • Facilitated corporate strategies and employees to achieve company objectives in areas of sales management, store development, and store support
  • Ensured desired company results in areas of customer service, profitability, training and merchandising
  • Monitored daily sales and customer service performances
  • Set aggressive goals ensure success
  • Consistently ranked #1 in sales plan for the last 3 plus years
  • Two time a legacy award winner in the top 50 sales manager contest.

Manager

Children’s Place
06.2009 - 01.2011
  • In charge of Recruiting and staffing, marketing promotions, payroll, scheduling, reports and emails
  • Consistently achieved store goals in sales, payroll, conversion and shrink
  • Including increased sales ranked #1 in district for 2010 plan achievement, comp achievement and inventory results.

Store Manager

Goodwill Industries of Northern New England
06.2006 - 06.2009
  • Managed total store level operations, including staff hiring, training, evaluation and work schedules
  • Work closely with the District Manager to translate strategic initiatives into strategic goals and priorities for the year
  • Drive customer service experience by leading, modeling and training store associates in company service model
  • Effectively analyze business critical reports and utilizes this information to problem solve.

Education

High School Diploma -

Newtown High School
Newtown, CT
06.1996

Skills

  • Senior Leadership Support
  • Policy and Procedure Modification
  • Team Bonding
  • Written Communication
  • Customer Relations
  • Office Supplies and Inventory
  • Excellent Multitasking Abilities
  • Workflow Planning
  • Training and Development
  • Calendar Management
  • Calculating Deductions
  • Mail Handling

Timeline

Office Manager

Lopes Tree Service Inc
07.2017 - Current

Lead Supervisor

Eastern
09.2014 - 05.2016

Store Manager

Charlotte Russe Inc
01.2011 - 06.2014

Manager

Children’s Place
06.2009 - 01.2011

Store Manager

Goodwill Industries of Northern New England
06.2006 - 06.2009

High School Diploma -

Newtown High School

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Ramani Sidhu