Customer service
Ramata Sow
Columbus,Ohio
Summary
Adept at fostering child development and safety, demonstrated during tenure at the Department Of Job & Family Services, I excel in creating nurturing environments and implementing effective strategies. With a blend of patience, empathy, and leadership, I've significantly enhanced learning experiences. My proactive approach in attending industry events underscores my commitment to professional growth and excellence in childcare. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer support position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Language
Work History
Licensed Family Childcare Provider
Department Of Job & Family Services
03.2023 - Current
- Promoted social, emotional, cognitive, and physical development in children with diverse activities tailored to individual needs.
- Implemented effective behavior management strategies to promote a structured yet flexible learning environment conducive to optimal growth and development.
- Attended networking events and conferences within the childcare industry to maintain professional connections and stay informed about new trends, policies, or resources relevant to family childcare provision.
- Coordinated nutritious meal planning in compliance with state guidelines while accommodating individual dietary needs of children under care.
- Ensured a safe and nurturing environment for children through adhering to licensing requirements and implementing safety protocols.
- Facilitated smooth transitions from home to childcare setting through consistent routines, open communication channels, and supportive interventions as needed.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and educational materials.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
Administrative Assistant
Intercon Security
01.2020 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Ramata Mobile Hookah Service Llc
Self Emplyed
05.2019 - 03.2022
- Stayed current on industry trends, attending workshops or conferences related to hookah services as necessary for professional development purposes.
- Assisted in increasing overall sales by offering personalized recommendations based on customer preferences.
- Contributed to a safe environment by adhering to strict hygiene standards and proper handling of equipment.
- Addressed any concerns or issues raised by guests promptly, maintaining high levels of satisfaction among clientele.
Childcare back up
07.2013 - 03.2022
I became a back up childcare specialist for licensed childcare providers shortly after high school graduation in-between jobs
Customer Service Representative
Merry Insurance
10.2010 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
Education
Diploma - Radio And Television Broadcasting
Ohio Media School
Columbus, OH11.2013
High School Diploma -
Northland High School
Columbus, OH06.2012
Skills
- Patience and Empathy
- Child Safety Protocols
- Leadership Qualities
- Child-Centered Approach
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved position by completing guard card with accuracy and efficiency.
Interests
Timeline
Licensed Family Childcare Provider
Department Of Job & Family Services
03.2023 - Current
Administrative Assistant
Intercon Security
01.2020 - 02.2023
Ramata Mobile Hookah Service Llc
Self Emplyed
05.2019 - 03.2022
Childcare back up
07.2013 - 03.2022
Customer Service Representative
Merry Insurance
10.2010 - 01.2018
Diploma - Radio And Television Broadcasting
Ohio Media School
High School Diploma -
Northland High School
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