Summary
Overview
Work History
Education
Skills
Certification
State
City
Personal Information
Timeline
Generic

Ramatou Diallo

Philadelphia,PA

Summary

Dedicated associate with extensive experience collaborating with clients well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Maintaining patient focus and delivering high quality care, have a passion for patient care and assists in meeting or exceeding patient satisfaction. Fluent in speaking English, French, Portuguese and Pular.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Student Nurse

Bryn Mawr Rehab
01.2024 - 04.2024
  • Worked alongside experienced nursing professionals to learn new procedures.
  • Participated in hands-on clinical training under supervision of experienced nursing professionals to refine practical skills.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Administered medications, inserted catheters, preformed wound care and treatments as prescribed, ensuring patient safety and wellbeing.

Clinical Service Associate

UPHS
05.2021 - Current
  • Promptly rooming patients and using EMR to alert provider that patient is ready
  • Obtained patient's medical history, medication information, symptoms, and allergies. Obtaining patient's vital signs
  • Observing patient condition and communicating any abnormal data or changes to provider
  • Responsible for responding to emergency situations
  • Complete medical forms and other clinical requests
  • Stocking, detailing and disinfecting exam rooms and equipment
  • Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility and functioned as witness for procedural consents if required.

Customer Service Agent

American Airlines
06.2017 - Current
  • AA Customer service agent competent in handling difficult situations, problem solving and complaint resolution
  • Provide consistently high quality customer service and ensuring consistent experience at all points of contact
  • Perform range of airport related duties and is prepared to support daily operation
  • Perform all customer service and security functions where passenger contact is involved, i.e
  • Check passengers' documents and screen passengers at check-in and at departure gate
  • Adhere to and promote safe working practices all time.

Patient Service Associate

UPHS
12.2019 - 05.2021
  • Answering incoming high volume calls, respond to inquiries made by patients, vendors and other medical facilities
  • Obtained patient's information
  • Registered new patients in Epic within a timely fashion
  • Gathered required information in preparation for patient's on-site appointment
  • Responsible for scheduling, reschedule and cancel patients appointments in Epic for multiple departments
  • Route calls to other departments efficiently, ensuring accurate registration prior to transferring call
  • Responsible for verifying patient's information and insurance prior to scheduling.

Medical Assistant Intern

Darby Medical Associates
04.2016 - 07.2016
  • Greeted patient's and answering telephones
  • Responsible for all appointment scheduling
  • Checked patient's vital signs
  • Preformed PPD vaccines and phlebotomy
  • Performed laboratory procedures
  • Performed physical exams and obtained patient's medical history
  • Filing medical paperwork and updating patient's charts
  • Assisted patient's whom did not understand English.

Education

Harcum College of Nursing
Bryn Mar, PA
05.2024

Community College of Philadelphia
Philadelphia, PA
12.2023

Medical Assisting

Allstate Career Institute Dean's List
Essington, PA
07.2016

Skills

  • Effective customer service and interpersonal communication skills
  • Comfortable with both phone and face to face interaction with clients, patients, and co-workers
  • Fluent in speaking English, French, Portuguese and Pular
  • Skilled in Epic, vital sign measurements, injections, and phlebotomy
  • Task Prioritization
  • Complex Problem-Solving
  • Task Prioritization

Certification

  • National HealthCare Association - Certified Clinical Medical Assistant, 04/2025
  • American Heart Association - Basic Cardiac Life Support, 07/2024

State

PA

City

Philadelphia

Personal Information

Title: Medical Assistant

Timeline

Student Nurse

Bryn Mawr Rehab
01.2024 - 04.2024

Clinical Service Associate

UPHS
05.2021 - Current

Patient Service Associate

UPHS
12.2019 - 05.2021

Customer Service Agent

American Airlines
06.2017 - Current

Medical Assistant Intern

Darby Medical Associates
04.2016 - 07.2016

Harcum College of Nursing

Community College of Philadelphia

Medical Assisting

Allstate Career Institute Dean's List
Ramatou Diallo